Reduce business risk associated with such a high level of volume concentration.
Ensure adequate AM coverage for our other strategic customers.
REPORTING STRUCTURE
Individual reports directly into a Customer Retention & Development Manager.
JOB EXPECTATIONS & KEY RESPONSIBILITIES
Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
Communicate and collaborate with the account team on areas of potential risk or exposure to the customer's business
Track shipments and in transit monitoring (both at origin & destination) when needed.
Provide and manage reporting and visibility tools to the customer.
Design, set up and maintain any ad hoc reporting requests and ensure data is accurate, timely and complete.
Drive process improvement throughout your district and network.
Maintain & update SOPs to ensure customer expectations are documented & executed within our operational teams. This includes, but is not limited to, rates, KPI expectations, and general customer service requirements.
Manage spot quotes or quoting desk when applicable.
Support customer business review preparation by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis.
Monitor billing and receivables and assist with collections when needed.
Serve as a point of escalation within our network.
Provide assistance in resolution of claims and disputes.
Be involved with EDI resolution & EDE management when needed.
Initiate and own CAPA management (corrective action plan) when needed, and identify improvement areas in order to eliminate issues from repeating themselves.
Own the T&I process for new business segments for existing customers if applicable.
MEASUREMENT OF SUCCESS
Customer KPIs are being met
Customer satisfaction
Financial performance of customer
(clean AR, healthy margins, revenue growth)
Delivery of process improvements
QUALIFICATIONS
Written and verbal communication skills
Listening skills
Emotional intelligence
Adaptability
Presentation skills
Analytical thinking
Problem solving
Strategic Planning
English language proficiency
At least 1 year of experience in the global logistics industry is preferred.
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
