Implement infrastructure automation using Terraform, Bicep/ARM, PowerShell, and CI/CD pipelines.
Implement monitoring and troubleshooting using Azure Monitor, Log Analytics, Application Insights, alerts, diagnostic settings, and KQL.
Implement Azure governance and security controls using Azure Policy, tagging, resource locks, RBAC, compliance standards, and cost-management practices.
Support cloud migrations, deployments, patching, upgrades, backup/restore, high availability, disaster recovery, and operational maintenance.
Work with application, network, security, DevOps, and architecture teams to implement reliable and secure Azure solutions.
Handle incidents, problems, changes, and service requests through ServiceNow or similar ITSM platforms.
Contribute to technical documentation, SOPs, RCA preparation, operational improvements, and platform standardization.
Preferred Qualifications
Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent.
AZ-104 certification preferred; AZ-305 or other relevant Azure certifications are an added advantage.
Experience working in a large enterprise/global support environment and following ITIL/ITSM processes is preferred.
Skills
7–8 years of overall IT experience, including 4+ years of hands-on Microsoft Azure experience.
Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent.
AZ-104 certification preferred; AZ-305 or other relevant Azure certifications are an added advantage.
Experience working in a large enterprise/global support environment and following ITIL/ITSM processes is preferred.
Strong knowledge of Azure IaaS, PaaS, networking, identity, security, governance, and monitoring.
Strong hands-on experience with Terraform and Infrastructure as Code (IaC).
Good scripting and automation experience with PowerShell and/or Azure CLI.
Strong understanding of TCP/IP, DNS, routing, firewalls, load balancing, private connectivity, and hybrid networking.
Experience with Azure DevOps, GitHub, Jenkins, or equivalent CI/CD platforms.
Good understanding of Azure Cloud Adoption Framework, landing zones, security best practices, and cost optimization.
Strong troubleshooting, analytical, communication, and stakeholder-management skills.
Soft Skills
Strong troubleshooting and analytical skills
Excellent communication and documentation skills
Ability to work in 24/7 production support environments
Experience mentoring L1/L2 engineers
