EXL Service
From EXL Service's careers page
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Contract & Pricing Verification: Review purchase orders against quotes and contracts, verifying pricing, product availability, and license/maintenance terms to ensure adherence to commercial and operational policies.
Order Processing: Accurately enter and validate high volumes of complex Hardware and Software orders. Validate pricing, product availability and contract terms before order submission.
Cross-Functional Collaboration: Partner with the warehouse for hardware shipments and the provisioning team for software license deliveries
Dispute Resolution: Proactively identify and resolve pricing discrepancies, billing errors, or missing order configurations to prevent fulfillment delays.
Customer Support: Communicate order statuses, delivery timelines, and back-order updates to internal sales teams and Shipping Department.
Reporting & Data Integrity: Maintain clean records in the CRM/ERP databases and review reports on order backlogs, fulfillment and Invoicing.
3-5 years of order management, sales operations, or data entry experience, specifically within hardware/software industry.
Knowledge of CRM (Salesforce) and ERP (SAP, Oracle, or similar platforms), plus Microsoft Office Suite Excel
Common Skills Needed
Contract & Pricing Verification: Review purchase orders against quotes and contracts, verifying pricing, product availability, and license/maintenance terms to ensure adherence to commercial and operational policies.
Order Processing: Accurately enter and validate high volumes of complex Hardware and Software orders. Validate pricing, product availability and contract terms before order submission.
Cross-Functional Collaboration: Partner with the warehouse for hardware shipments and the provisioning team for software license deliveries
Dispute Resolution: Proactively identify and resolve pricing discrepancies, billing errors, or missing order configurations to prevent fulfillment delays.
Customer Support: Communicate order statuses, delivery timelines, and back-order updates to internal sales teams and Shipping Department.
Reporting & Data Integrity: Maintain clean records in the CRM/ERP databases and review reports on order backlogs, fulfillment and Invoicing.
3-5 years of order management, sales operations, or data entry experience, specifically within hardware/software industry.
Knowledge of CRM (Salesforce) and ERP (SAP, Oracle, or similar platforms), plus Microsoft Office Suite Excel
Common Skills Needed
Master Degree