EXL Service
Assistant Manager
- Pune, India · On-site
- Salary not published
- Posted 2 weeks ago
From EXL Service's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
About the role
Manage a team of 15-18 Analysts.
Ensure daily productivity, accuracy, and SLA adherence.
Manage escalations involving complex fraud cases.
Coordinate with Client teams on critical incidents. Internal fraud operations documentation highlights deepfake detection, tampering analysis, document verification, fraud review, and governance oversight.
Coordinate team tasks, assist in project management, handle customer inquiries, and prepare reports.
Graduate 2 - 5 Years
What they ask for vs. your profile
Must have
- Leadership
- Project management