Supervises implementation of best practices for public awareness, field execution, employee training, work processes and documentation.
Understands and complies with labor contracts, works to resolve initial grievances and initiates appropriate disciplinary action when required.
Ensures all work is conducted in a manner consistent with the Eversource Energy’s safety and quality standards as well as Federal and State regulatory requirements.
Qualifications
Technical Knowledge/Skill
Requires an understanding of damage prevention programs, legislation, utility locating practices and industry trends.
Able to analyze multiple sources of data and see relationships/patterns/trends, identifying root causes or consequences and implications.
Identifies and corrects problems promptly and according to company policy.
Strong communication (written and oral), conflict resolution and teamwork skills.
Proficient in the use Microsoft Office Products (Excel, Word & PowerPoint).
Experience and proficiency with relevant company related IT systems.
Working knowledge of labor contracts.
Education
Bachelor’s Degree or equivalent experience.
Experience
Five (5) or more years of experience in field service, utility operations or technical discipline and/or customer service experience.
Prior supervisory experience is preferred.
Licenses & Certifications
Valid Motor Vehicle Operator license is required.
Working Conditions
This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing.
Work is performed in a mix of office and field environments which requires sitting, standing and general movement throughout the area along with moderate lifting of equipment (<50lbs).
Manages multiple tasks in multiple locations at one time. This will require visiting multiple locations on a frequent basis.
Attends to problems in off-hours and for extended periods, if necessary.
Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.
Mental Aspects
Work involves calculating, comparing, technical writing, editing, planning, evaluating, interpreting, organizing, consulting, analyzing, designing, documenting, specifying, coordinating, training, implementing and presenting.
Works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.
Competencies
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Compensation and Benefits
Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $119,260.00-$132,510.00
Worker Type
Regular
Number of Openings
1
Emergency Response
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement
Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
