Develops and maintains a relationship with Operations management and users of the solutions to ensure systems are functioning and used as designed.
Develops in-depth knowledge of business processes in organizations using the solutions to facilitate and prioritize improvements.
Establishes and maintains a cross-functional group of business support employees, who will be responsible for testing defects, enhancements, regression, and new releases/upgrades.
Determines which technology tools will be needed to support all systems; ensures business support group (BSG) employees have access to those tools and are trained to use them.
Determines collaboration mechanisms; build email groups, SharePoint sites, and establishes partnerships among BSG to aid with end-to-end process testing.
Coordinates with IT team to establish dates for releases, and to determine when code will be available to test.
Coordinates with IT team to establish dates for releases and when development systems will be available to test.
Works with BSG to write test scripts and identifies regression scripts to run; publishes on team site.
Assigns test scripts to BSG, communicate assignments and timeframes when test scripts need to be completed.
Escalates any failures in testing to IT team; coordinates retesting with BSG.
Approves test results, and ensures evidence is documented on team site.
Partners with IT team to develop end-user communication plan and content and ensures these communications are distributed prior to changes being implemented in Production.
Collects field feedback from users after release to identify any new issues or unexpected results; escalate to IT team to troubleshoot issues.
Previous experience with Maximo and Supply Chain experience preferred.
Technical Knowledge/Skill/Education/Licenses/Certifications
Technical Knowledge/Skill
Knowledge of and experience with systems development methodologies and project management
Knowledge of the applications development and support process
Excellent communication and presentation skills required
Broad knowledge of technologies and technology issues, with experience in technology change management
Education
Bachelor’s degree, or the equivalent combination of education and related experience
Master’s degree is desirable
Project management education/experience desirable
Experience
Minimum of five (5) to eight (8) years of electric and/or gas utility or related experience is required
Must have a solid conceptual knowledge of Information Technology
Licenses & Certifications
None
Working Conditions
Must be available to work emergency storm assignment as required.
Must be available to travel between MA/CT/NH as necessary.
Please submit resume with your application.
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#LI-ES3!
Competencies
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Compensation and Benefits
Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $115,020.00-$127,800.00
Worker Type
Regular
Number of Openings
1
Emergency Response
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement
Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
