Discuss integration requirements involving ServiceNow and utility systems such as SCADA, AMI, GIS, outage or work management platforms, and IoT. Document assumptions, dependencies, and customer responsibilities.
Work with Product, Services, partner, and account teams to confirm solution feasibility, manage expectations, and share customer feedback.
Develop high-level solution designs and handoff materials for Everbridge Professional Services and partners. Position their support with clear scope, outcomes, and responsibilities.
Prepare technical and functional responses for RFIs, RFPs, and security questionnaires; demonstrate platform capabilities and address questions about APIs, architecture, availability, security, networking, telephony, and data flows.
Use approved AI tools to support research, discovery planning, meeting summaries, requirements analysis, demonstrations, proposals, and follow-up. Verify outputs and follow company policies to protect sensitive information.
Share product knowledge and reusable materials with sales colleagues, represent Everbridge at customer events and industry forums, and participate in a targeted number of Professional Services delivery days each quarter, as defined in the annual compensation plan. What You'll Bring: 5+ years of customer-facing experience in enterprise software sales, consulting, services, or solution engineering, ideally in presales.
Experience with utilities or critical infrastructure and a working understanding of utility operations, emergency management, incident or outage response, restoration, and field coordination.
Hands-on ServiceNow experience, such as platform use, workflow configuration, IT service management, integrations, or customer solution design.
Strong discovery, consultative selling, and solution design skills, including the ability to engage executives, operational teams, business stakeholders, and technical practitioners.
Technical knowledge of SaaS, highly available architectures, cybersecurity, networking, telephony, relational data, middleware, XML/SOAP, and REST APIs.
Excellent communication and presentation skills, including experience preparing technical materials and responding to RFPs and security questionnaires.
Strong organization and time management skills, with the ability to manage multiple opportunities and commitments.
Sound judgment when using approved AI tools, including validating outputs and protecting sensitive information.
Proficiency with Microsoft Office, Salesforce, and web-based business applications.
- A bachelor’s degree or equivalent practical experience, and willingness to travel up to 50%.
- Preferred qualifications
- Experience with Everbridge, emergency notification, critical event management, business continuity, or public safety solutions.
Experience integrating utility systems such as SCADA, AMI, GIS, outage management, asset management, or field workforce platforms.
Experience designing or evaluating ServiceNow integrations and cross-platform workflows.
