Everbridge is currently seeking a Associate Solutions Consultant to support our Control Center solution. The primary responsibility of this role is to provide project management, enterprise solution application implementation services, and support during the design, build, test, and training phases of projects. The Technical Consultant will operate in a collaborative, team-focused environment, ensuring adherence to our strict quality control and program delivery methodology.
This is a customer-facing role that requires a thorough understanding of our Control Center software platform and the infrastructures that it will interact with along with a detailed understanding of the subsystem edge devices used by our end-user and reseller partner customers. The role requires a strong project management ability coupled with technical knowledge which encompasses development, database administration, and network engineering.
What you'll do
Develop and maintain an extensive working knowledge of Control Center software solutions and capabilities.
Provide technical leadership and become an authority in all aspects of the design, build, integration, test, quality control (QC), commission, and deployment of Control Center solutions.
Provide realistic project estimates under Control Center project methodologies.
Create detailed design documentation for customer submission, review, and approval.
Possess an in-depth knowledge of the setup, configuration, and operation of 3rd party subsystem edge devices (closed-circuit television (CCTV)/Access Control/Intruder Alarm, etc.) and their integration with Everbridge software solutions.
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Produce detailed functional and operational customer requirements specifications based on site visits, requests for information (RFI), requests for proposals (RFP), and other commercial and technical documentation.
External
Perform installation and configuration tasks to deliver Control Center software solutions at end-user and reseller partner customer locations.
Become proficient in training end-user customers and reseller partners in all aspects of Control Center solutions.
Internal
Ensure that a high degree of consistency and quality are adhered to across all product deployments to meet agreed Statements of Work (SoW)/Functional Design Specifications (FDS) for a given project.
Ensure detailed documentation is maintained throughout each project to ensure a smooth handover to Customer Support once the project is completed.
Provide constructive feedback and intelligence to the Product and Development teams to enhance the company’s solutions and commissioning capability.
Participate in factory acceptance test (FAT), site acceptance test (SAT), and user acceptance test (UAT)
- Provide onsite and remote 3rd-level technical support
- What you'll bring:
- Bachelor’s degree in Computer Science or software-related technical degree or equivalent experience
Strong written and verbal presentation and communication skills; including the ability to interpret written requirements and technical specification documents.
Successfully managed to complete projects related to technical deployments in the security industry.
Track record of installing, implementing, testing, and training end users on a high-level application suite like Document Management, Fleet Management, electronic point of sale (EPOS), or enterprise resource planning (ERP).
Demonstrable experience in configuring personal computers (PCs), and servers and troubleshooting the Windows Server and Desktop Operating Systems.
Familiarity with database architectures and methodologies; ideally Microsoft SQL Server and the ability to manipulate data effectively and efficiently using SQL object-oriented (OO) Concepts and rationale.
Working knowledge of the Windows Server and Desktop versions.
Experience in networking principles and the Internet Protocol (IP).
Knowledge of virtual machine (VM) environments Microsoft Clustering, Failover, and High Availability.
Secret Clearance is preferred, or the ability to obtain Secret Clearance desired
Experience in the physical security industry (Desirable)
