In 2024, Eurofins generated total revenues of EUR 6.95 billion; and has been among the best performing stocks in Europe over the past 20 years.
Company URL
Eurofins IT Delivery Center India - Eurofins Scientific
Eurofins - We are Testing for Life
Eurofins - IT division in enabling the business
Summary
We are seeking an experienced (Senior) Problem Analyst to join an IT organisation supporting multiple IT Solutions critical for Business daily operations. This role is pivotal in driving root cause analysis (RCA) across software and infrastructure layers. You will operate in a high-pressure, mission-critical environment, collaborating with cross-functional teams to eliminate recurring issues and strengthen system resilience.
Key Responsibilities
1. Problem Management
Own end-to-end problem management lifecycle (identification, investigation, RCA, resolution, closure).
Act as coordinator across application, infrastructure, and third-party teams when necessary.
Ensure adherence to ITIL Problem Management process.
2. Root Cause Analysis (RCA) & Continuous Improvement
Perform deep-dive analysis on recurring or critical incidents (software defects, infrastructure failures, integration issues).
Use structured methods such as 5 Why’s, Ishikawa (Fishbone) or Fault Tree Analysis
Produce clear, actionable RCA reports with remediation plans.
Identify systemic weaknesses and drive permanent fixes, not just workarounds.
3. Production Stability & Reliability
Monitor trends in incidents to detect patterns and systemic risks.
Proactively initiate problem records based on data analysis.
4. Stakeholder Communication
Provide clear, concise communication to IT leadership, Business stakeholders and Operations teams
Facilitate post-incident reviews (PIRs) and ensure lessons learned are implemented.
Communicate technical findings in business-understandable language.
5. Governance & Process Excellence
Ensure compliance with
ITIL best practices
Internal SLAs / OLAs
Maintain and improve knowledge base articles (KBA).
Contribute to runbooks/playbooks for incident handling.
6. Collaboration & Leadership
Challenge teams constructively to drive accountability and quality.
Mentor junior analysts and support organizational maturity.
Required Skills & Experience
5–10+ years in
Incident / Problem Management
Production Support / Application Support
Proven experience handling/contributing to major incidents in complex environments.
Experience in global, multi-team, 24/7 operations.
Technical Skills
Strong understanding of
Distributed systems and enterprise applications
Cloud environments (Azure)
Databases (SQL)
APIs and integration layers
Ability to analyse
Logs (Splunk, ELK, Dynatrace, AppDynamics, etc.)
Monitoring dashboards
Process & Methodology
Strong knowledge of ITIL (Incident, Problem, Change).
Experience with tools such as: ServiceNow / BMC Remedy / Jira Service Management
Experience implementing RCA best practices.
Soft Skills
Excellent analytical and troubleshooting skills.
Ability to remain calm under pressure.
Strong communication and stakeholder management skills.
Proactive mindset with a bias for action and ownership.
