Identify and implement automation opportunities to eliminate manual workflows and improve efficiency across IT operations
Serve as a technical leader and mentor, providing guidance, sharing knowledge, and promoting best practices within the IT team
Lead cross-functional IT projects from planning through execution, ensuring timely delivery and high-quality outcomes
Collaborate with stakeholders across the organization to understand business needs and deliver scalable, effective IT solutions
Evaluate, recommend, and implement new tools and technologies to continuously enhance the IT ecosystem
Design and build AI-powered agents and bots that automate IT workflows, while proactively identifying new opportunities for agentic automation across IT operations
Develop and maintain clear documentation, runbooks, and standards to support operational excellence and scalability
Oversee the administration and continuous improvement of email and collaboration platforms (e.g., Google Workspace, Proofpoint), with a focus on security and deliverability
Act as a senior escalation point for complex IT issues, conducting deep root cause analysis and implementing long-term solutions
Dedicate up to 20% of time to handling escalated support tickets and supporting new hire onboarding, ensuring timely resolution and a seamless employee experience
Qualifications and Skills
5+ years of experience in IT Engineering, Systems Administration, or a related role in a cloud-first environment
Proven experience managing and supporting SaaS-based IT infrastructure at scale
Security-first mindset with hands-on experience applying security best practices across IT systems and processes
Experience managing and supporting macOS and Windows endpoints in a modern device management environment
Deep expertise in Google Workspace administration, with a strong focus on Gmail/email management, including routing, security, and deliverability
Hands-on experience managing email security platforms such as Proofpoint (or equivalent)
Experience administering and integrating core tools such as Slack, Okta, Jamf, Intune, and other endpoint management platforms
Experience with Zero Trust Network Access (ZTNA) or modern network security approaches
Proven ability to automate manual workflows and improve operational efficiency using scripting or automation tools (e.g., Python, Bash, APIs)
Strong troubleshooting and problem-solving skills, with the ability to perform root cause analysis and implement long-term solutions
Experience mentoring junior team members and acting as a technical leader within the team
Strong communication skills, with the ability to collaborate effectively across technical and non-technical stakeholders
Ability to manage and support IT asset lifecycle operations, including staging, storage, and distribution of end-user hardware
Must have knowledge of managing Google Workspace, Slack, Zoom, Okta and common device management tools like Jamf and Intune
Experience with AI orchestration or agent platforms is a plus
Proofpoint experience is a plus
#LI-Remote #LI-MK1
The US national base salary range for this full-time position is $91,000 - $161,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.
You can find further details of our US benefits at https://www.ethoslife.com/careers/
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.
Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.
We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.
