Coach and monitor new employees to increase their effectiveness
Administer progressive discipline to new employees regarding attendance and performance requirements, as needed
Provide tracking/reporting to management on training program progress, new hire development, and course effectiveness
Ensure all materials, programs, and solutions for training are up-to-date and relevant to current business practices and market standards.
Qualifications and Skills
3+ years of experience in Call Center, Training & Development, and/or Leadership
3+ years of experience in training and development
Leadership training experience, a plus
College Degree or equivalent work experience
Strong communication skills - both oral and written
Extensive knowledge of Customer Service and Life Insurance a plus
Proven ability to build engaging and scalable training programs (bonus if you've worked with tools like Lessonly or Notion)
Ability to build curriculum and create engaging learning materials
Excellent verbal and written communication
#LI-Onsite
#LI-PA1
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.
Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.
We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.
