How you support the mission
You support the mission by making sure agencies can collect what they are owed, so they can keep crews on the road and equipment in service. A clean go-live protects their revenue and their trust in us.
You support your team by doing it the same way every time: following the playbook, writing down what you learn, and asking for help early when a project starts to slip.
What you will do
Run each implementation
Own a set of Logis Billing implementations from kickoff to handoff, each on a dated plan in the project management platform with health, risks, and next steps current every week.
Run discovery: how the customer bills today, their payers, fee schedules, codes, clearinghouse, and reports.
Raise risks early to your team lead, and to the customer, with a plan to recover.
Configure and convert
Configure Logis Billing to the configuration standards: payers, fee schedules, codes, claim rules, clearinghouse enrollment, and remittance and posting.
Plan and check data conversions, so open balances and history arrive correct.
Run the user acceptance test (UAT) checklist with the customer and get sign-off before go-live.
Train and hand off
Train the customer's billers and office staff on the workflows they will use every day.
Stay with the customer through their first billing cycles until claims and payments are flowing.
Hand off cleanly: Logis Billing support in Customer Care owns tickets, and Customer Success owns the relationship.
Time tracking
Log your time in real time, as you finish each issue or task, in the time tracking system, by customer and type of work.
How success is measured
Time to value: days from kickoff to the customer's first clean billing cycle, against the standard for the project size.
Go-lives on the date in the project plan, and right the first time, with no serious defect in the first 30 days.
Every project plan current each week: dates, health, and next steps.
Customer satisfaction (CSAT) at go-live and at handoff.
Clean handoffs: tickets in the first 60 days after go-live go to support, not back to you.
Time logged in real time and completely, to the team standard.
Benefits & Perks
ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:
Competitive health plans (medical, dental, & vision insurance)
PTO (starting at 20 days) & 12 company holidays
401(k) with company match
Telemedicine service provided by ESO
Savings accounts (FSA, HSA, DCA)
Employee Assistance Program (EAP)
Annual health and wellness reimbursement
Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
Paid parental leave, new child program, & flexible parental return-to-work options
Casual office environments and unlimited office snacks and drinks
About ESO
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.
All offers are contingent upon a successful background check.
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.
Applicant Privacy Notice – please click here to review the privacy policy which details how your data is collected, used and protected.
