## Grow with us
About the opportunity
As a Logistics Manager, you will join Ericsson’s global logistics team of 11 professionals across multiple countries, focused on delivering reliable, compliant and cost-efficient logistics services that meet SLAs, KPIs and ensure continuity for our customers. Based in Malaysia, you will be part of Service Area Repair (SAR), supporting reverse logistics and spare parts delivery operations that are critical to our customer support and aftermarket services. You will operate in a collaborative, data-driven, customer-focused environment, working closely with logistics service providers (LSPs), sourcing, finance and regional stakeholders. This role is central to strengthening provider performance, trade compliance, stakeholder alignment and demand/financial controls across assigned markets, while driving continuous improvement and digitalization in our logistics flows.
What you will do
Lead day-to-day logistics operations for the assigned satellite hub or warehouse, covering warehousing, transportation, international freight, reverse logistics and spare parts delivery activities. Own SAR flow performance and end-to-end lead-time management; monitor repair, replenishment, faulty return and spare parts flows, analyze lead-time gaps and exception trends, and drive corrective actions with LSPs and internal stakeholders to improve service reliability and responsiveness. Resolve operational issues and manage logistics disruptions, including trade compliance matters, demand changes, LSP execution challenges and supply chain constraints; coordinate practical solutions and escalate risks when necessary. Ensure process compliance, quality standards, and operational control by maintaining adherence to agreed logistics processes, ISO requirements, compliance standards, data quality expectations and KPI/SLA tracking. Own logistics financial management for your scope, including logistics budget inputs, monthly accruals, LSP invoice validation, variance analysis, spend visibility and timely billing support. Manage LSP performance and service governance: track day-to-day service execution, support contract follow-up, review performance trends and identify operational or commercial improvement opportunities. Act as the logistics interface to Sourcing: support bids and tenders, supplier evaluations, commercial discussions and procurement activities by providing operational requirements, performance insights, cost inputs and risk considerations. Drive digitalization, automation and AI-enabled improvements in logistics operations to reduce manual work, improve data accuracy and shipment visibility, accelerate exception management and enhance efficiency, cost and service performance. Support SAR assignments and projects, contributing logistics expertise to regional or cross-functional initiatives, operational projects and ad hoc improvement activities and coordinating follow-up actions to secure agreed business outcomes.
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## The skills you bring
Must-have skills and experience
- Strong, proven experience in logistics operations, including warehousing, transportation, international freight, reverse logistics, spare parts distribution and cross-border shipment processes.
- Working knowledge of trade compliance, customs documentation, import/export requirements, Incoterms, logistics regulations and quality requirements.
- Demonstrated experience managing LSPs, including KPI/SLA monitoring, operational reviews, escalation management and implementation of corrective actions.
- Strong operational cost awareness with the ability to support logistics budget tracking, invoice validation, monthly accruals, cost monitoring, variance identification and cost-control initiatives.
- Ability to analyze operational data and reports to identify trends, track performance, manage exceptions and support continuous improvement.
- Proficiency in logistics and supply chain systems (ERP, TMS, WMS, LSP portals, dashboards, reporting tools) and ability to support master data accuracy and process standardization.
- High level of commitment and dedication, with a resilient mindset that does not accept “not possible” as an option and a willingness to go the extra mile; able to think strategically and tactically while remaining hands-on in operations.
- Strong communication and collaboration skills; comfortable working with stakeholders across cultures and geographies and presenting updates in governance forums.
