Ericsson
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This role supports reverse logistics operations and the delivery of spare parts to our customers.
## Join our Team
We are seeking a Logistics Manager to join our global logistics team from diverse backgrounds, all committed to enabling a seamless, efficient, and responsive supply chain. This role supports reverse logistics operations and the delivery of spare parts to our customers. In this role, you will help coordinate and improve day-to-day logistics operations for the assigned region, ensuring consistent service delivery and compliance with agreed processes.
Oversee warehousing, international freight, reverse logistics, and spare parts delivery activities to ensure reliable execution against agreed business SLAs and operational KPIs.
Monitor repair, replenishment, faulty return, and spare parts flows across the assigned scope; analyze lead-time gaps, lost days, lane performance, and exception trends; and drive corrective actions with LSPs, internal teams, and stakeholders to improve service reliability, operational speed, and customer responsiveness.
Investigate issues related to trade compliance, demand changes, LSP execution, stakeholder requirements, or supply chain constraints; coordinate practical solutions and escalate risks or blockers when needed.
Maintain adherence to agreed logistics processes, ISO requirements, quality controls, compliance standards, data quality expectations, and KPI/SLA tracking to support consistent service quality and audit readiness.
Prepare logistics budget inputs, monthly accruals, LSP invoice validation, variance analysis, spend visibility, and timely billing support for the assigned satellite hub or area of responsibility.
Track day-to-day service execution, support contract follow-up, review performance trends, and identify operational or commercial improvement opportunities for discussion with relevant stakeholders.
Support sourcing bids, tender input preparation, supplier evaluation, commercial discussions, contract-related follow-up, and procurement activities involving Logistics Service Providers by providing operational requirements, performance insights, cost input, and risk considerations.
Identify and support opportunities to apply automation, AI-enabled analytics, and system enhancements to reduce manual work, improve data accuracy, strengthen visibility, accelerate exception management, and deliver measurable improvements in efficiency, cost, service performance, and stakeholder responsiveness.
Contribute logistics expertise to regional or cross-functional initiatives, operational projects, ad hoc assignments, and improvement activities required by SAR priorities, coordinating follow-up actions and supporting execution of agreed business outcomes.
Good understanding of logistics operations, including warehousing, transportation, international freight, reverse logistics, spare parts distribution, cross-border shipment processes, and service-level performance management.
Working knowledge of trade compliance, customs documentation, import/export requirements, Incoterms, logistics regulations, and quality requirements.
Experience managing Logistics Service Providers (LSPs), including KPI and SLA monitoring, operational reviews, issue resolution, escalation management, and implementation of corrective actions.
Proficiency in logistics and supply chain systems, including ERP, TMS, WMS, LSP portals, dashboards, and reporting tools. Capable of supporting master data accuracy and process standardization activities.
BTech /BE /Master’s Degree in any industry (supply chain management, Logistics, Operation mgmt,, industrial engineering)
Having CSCP/ CLTD would be an added advantage.
6\+ years of total experience in logistics, supply chain, or operations. Experiences in managerial or leadership roles will be an advantage.
Preferably having experience in managing cross-border or international logistics for multinational business.
Good understanding of AI / Machine Learning concepts and their application in supply chain (e.g. forecasting, network optimization, risk sensing) The role requires flexibility to work across different time zones to support global operations. The job holder is also expected to participate in a rotational backup arrangement, including providing coverage during festive and public holiday periods when required.
“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 793123
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