## Join our Team
About this opportunity
Ericsson is seeking an experienced and visionary ICT Program Director (ICT PD) to lead complex, large-scale Information and Communications Technology transformation programs. You will take end-to-end ownership of multi-million-dollar engagements, guiding Tier-1 telecommunication operators through digital, cloud, BSS/OSS, or Core network modernizations. As the principal executive face of Ericsson at the customer site, you will bridge technical architecture with strategic business outcomes, drive financial optimization, and ensure successful execution from pre-sales continuity through final delivery.
What you will do
- 1\. End-to-End Program Delivery & Governance
- Own the full lifecycle of large-scale ICT transformation programs (e.g., BSS/OSS modernization, Cloud/5G Core transformation, digital billing, or subscriber migration systems integration).
- Drive delivery in line with contractual commitments, technical scope, quality baselines, and aggressive timelines.
- Establish robust governance frameworks, manage large matrixed local and global teams, and implement stringent project controls (milestones, risk matrices, and issue-resolution paths).
- 2\. Financial Management & Commercial Growth
- Manage program financials, optimizing top-line revenue and bottom-line profitability.
- Identify, shape, and drive add-on sales, change requests, and upsell opportunities within the account.
- Monitor vendor and subcontractor performance against KPIs, SLAs, and commercial terms.
- 3\. Executive Stakeholder & Customer Relationship Management
- Maintain a strong presence at the customer site, acting as Ericsson’s primary executive sponsor and trusted advisor.
- Manage cross-functional stakeholder expectations across the customer organization (C-suite, Business, IT/Engineering) and Ericsson’s internal matrix (Sales, Product Units, Global Services, R&D).
- Lead structured change management, negotiating scope, timeline, and resource adjustments.
- 4\. Innovation, Automation & Continuous Improvement
- Champion operational efficiency by integrating automation, reuse frameworks, AI, and GenAI capabilities into delivery methodologies.
- Harvest and share best practices, industrializing delivery processes to accelerate future deployments.
- Mentor project managers, technical leads, and team members to foster high performance and professional growth.
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## The Skills you bring
- Leadership Through Influence: Exceptional ability to lead large, multinational, matrixed, and virtual teams without direct hierarchical control.
- Commercial & Entrepreneurial Acumen: Strong business-case development skills, financial literacy, and a focus on profitability and business value.
- Risk & Crisis Management: A developed risk-assessment mindset with pragmatic problem-solving under high pressure.
- Communication & Presence: Outstanding written, verbal, and executive-level presentation skills in English (additional regional languages a plus), with a calm, confident, and persuasive style.
Experience
- 10–15+ years in project/program management or senior solution leadership within the ICT, Telecom, or IT sector.
- Proven track record of leading large-scale transformation programs (e.g., digital transformations, core migrations, or IT/Telecom overhauls).
Domain & Technology Expertise
- Deep understanding of ICT infrastructure, Cloud computing, Virtualized/Containerized Network Functions, and 5G/4G architecture.
- Specific expertise in BSS/OSS domains (such as Ericsson Charging, Billing, Mediation, Order Care, and Catalogue Manager implementations), or advanced Core/Cloud network environments.
Education
Bachelor’s or Master’s degree in Engineering, Computer Science, Telecommunications, or a relevant business discipline (MBA is a strong plus).
