## Join our Team
About this opportunity
Job Location: Dallas, TX
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
We are seeking a people-centered, results-driven manager to build, lead, and sustain a high-performing team of Data Center Technicians in a highly competitive talent market. This role is critical to ensure we attract top technical talent, enable their success through strong onboarding and engagement, and retain them through effective leadership, development, and workforce planning. The ideal candidate combines operational rigor, agilely managing ramp up and ramp down for large projects, with strong coaching skills and a passion for creating an environment where technicians can thrive while meeting the evolving and rigorous demands of our customers’ data center operations.
## What you will do
- Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
- Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians in a competitive talent market.
- Lead an effective technician onboarding experience through practical training, mentoring, and early-career support.
- Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
- Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
- Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements.
- Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
- Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations.
- Lead incident response and critical escalations through clear communication, root-cause analysis, and effective corrective actions.
- Build strong customer and cross-functional partnerships to deliver reliable and resilient data center operations.
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## The skills you bring
- 7+ years of experience in data center operations, IT infrastructure, or a similar technical environment.
- 4+ years of direct people-management experience leading technical or operations teams.
- Proven ability to hire, coach, develop, motivate, and retain technical talent.
- Strong workforce planning, demand forecasting, resource allocation, and shift-management skills.
- Working knowledge of data center infrastructure, hardware lifecycle management, and technician operations.
- Experience leading incident response, escalations, root-cause analysis, and corrective actions.
- Strong commitment to safety, quality, compliance, and operational discipline.
- Data-driven approach to performance management, staffing decisions, and continuous improvement.
- Excellent communication and collaboration skills with customers, vendors, and cross-functional teams.
- High ownership, resilience, adaptability, attention to detail, and commitment to an inclusive team culture.
Physical requirements
Willingness and ability to travel up to 25% of the time
#EricssonDataCenter
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