JOB DUTIES
Understands and apply principles, theories and concepts related to the profession and ERCOT's culture.
Exercises judgment within defined procedures and practices to determine appropriate action.
Impact is generally limited to specific assignments or projects.
May respond to inquiries and/or provide assistance and/or guidance to lower-level workers.
ADDITIONAL JOB DUTIES
Routinely monitors GMS systems and applications, as well as regular maintenance activities
Coordinates and performs database updates and upgrades in the GMS environments
Assists Operations Engineering, Market Operations, and other business units during acceptance testing of new and/or enhanced applications
Supports effective use and administration of GMS systems and applications by preparing and reviewing technical documentation
Performs patch implementations and migrations in the GMS systems
Performs system setup and testing with Market Participants as appropriate
Responds to system failures and operator questions on a 24/7 on-call rotation
Works with market participants to resolve problems and implement changes
Performs emergency recovery and troubleshooting of GMS systems and applications
Develops and maintains strong computer skills including in common business applications such as Excel, Word, and Access
Works on all aspects of GMS applications, including implementing new technologies and participating in the development of standards and processes to ensure effective administration and maintenance
Maintains real-time data collection to support GMS systems and applications
Maintains, troubleshooting, and repairs the GMS systems, applications, and interfaces
Troubleshoots GMS system issue utilizing system data metrics such as CPU, memory, and NFS storage consumption
Proactively identifies design problems and drives resolution
Participates in GMS Disaster Recovery Drills
Tests, certifies, and implements changes to the Production and Test environments
Level 3 – Above +
Interfaces with ERCOT QSEs on a regular basis to perform communication tests and support
Analyzes system performance and recommends business enhancements
Represents GMS Production Department at interdepartmental meetings
Works with vendors to clarify GMS systems capabilities and requirements; understands the vendor's needs, and resolves issues that may arise as the vendors work to make changes and improvements
Senior – Above +
Performs systems maintenance and improvement activities to support the effectiveness of the GMS
Participates in planning and evaluating the impact of system modifications and maintenance activities
Plans, deploys, and supports containerized GMS applications utilizing CI/CD integration tools (Ansible, Jenkins, Jfrog and Github etc.).
Enhance GMS systems and application monitoring utilizing various monitoring tools to improve GMS systems’ reliability
Trains and supports users on all aspects of the GMS and related applications
Participate in industry meetings and discussions related to GMS technologies to maintain and expand knowledge that is applied on the job
May provide training or oversee the work of less experienced systems analyst
May act as mentor and advisor to less experienced engineers/analysts
Works independently on assignments and projects
Participate in multifunctional teams to obtain input, address comments, and perform studies
Assists in developing tools, processes, and procedures that enhance system reliability and departmental/organizational efficiencies
Participates with other ERCOT departments to select and implement system changes as needed
All Levels - Preferred Work Experience
Experience with one of the vendors (GE, Siemens, Hitachi Energy/ABB, Resource Innovations, OSI Inc) Energy Management System (EMS) or Market Management System (MMS) or Outage Management Systems and applications preferred
AVEVA Pi Historian Applications and Web Tools
Power industry experience in grid and market arena preferably with software vendors or ISO/utilities
Experience with XML, Java, CSS/HTML, JSON and Web Technologies
Experience with Oracle PL/SQL
Experience with Azure/AWS cloud technologies
Experience with developing integration layers using Messaging Services: Tibco JMS, AMQ
Experience with programming languages such as FORTRAN, C, C++, Java, Perl, and Python
All Levels - Preferred Skills Requirement
Programming Languages/Packages/Scripting: C, C++, Java, Perl, Python, PL/SQL, Shell Scripting
Operating System: Windows, Linux
Database: Oracle, SQL Server
Source Code Control Tools: Git, GitHub
CI/CD Tools (Github, Jenkins, Ansible, Jfrog etc.)
Change Management and Defect Tracking Tools – Jira, qTest etc.
REQUIRED EXPERIENCE
Level 2 Analyst: Requires minimum 1 year job-related work experience in excess of degree requirements. Requires minimum 1 year related work experience in one of the following areas: Energy Management System (EMS)/ICCP/SCADA, Market Management System (MMS), Outage Management Systems, Linux OpenShift, Docker, Kubernetes, OSI soft PI, or creating dashboards on Linux/Windows Platforms
Level 3 Analyst: Requires minimum 3 years’ job-related work experience in excess of degree requirements. Requires minimum 3 years related work experience in one of the following areas: Energy Management System (EMS)/ICCP/SCADA, Market Management System (MMS), Outage Management Systems, Linux OpenShift, Docker, Kubernetes, OSI soft PI, or creating dashboards on Linux/Windows Platforms
Senior Level Analyst: Requires a minimum of 5 years job related work experience in excess of degree requirements. Requires minimum 5 years related work experience in one of the following areas: Energy Management System (EMS)/ICCP/SCADA, Market Management System (MMS), Outage Management Systems, Linux OpenShift, Docker, Kubernetes, OSI soft PI, or creating dashboards on Linux/Windows Platforms
Salary and level will be based on overall experience as determined by ERCOT.
EDUCATION
Bachelor's Degree: Electrical Engineering, Computer Science, Computer Engineering or related field (Required)
Master's Degree: Electrical Engineering, Computer Science, Computer Engineering or related field (Preferred)
or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
WORK LOCATION – Taylor, TX
Employees will be required to be on-site in Taylor, TX at a minimum of 2 days per week, or more, as needed based on the business needs as determined by management
Remote work is required to be performed from your Texas residence.
Employees may opt to work on-site more than required or 100% of the time
The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time. #LI-Hybrid, #LI-MH1
ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.
Expected Salary Range
$109,000 - $150,000
