Please note: This program is exclusively for Military Spouse Fellows or Active-duty U.S. military personnel transitioning out of the military to the civilian workforce.
Job Summary
Applies solid knowledge of standard operating procedures to complete moderately complex tasks and resolve issues with sound judgment. Supports daily operations, collaborates with cross‑functional teams, and contributes to process improvements within the data center environment.
Key Responsibilities
Queue Management & Reporting
Manage and prioritize work orders, ensuring timely execution of moderately complex requests
Collaborate with cross‑functional teams to resolve customer tickets efficiently
Complete required reporting with accuracy; support ad‑hoc reporting needs
Maintain detailed and clear documentation of all activities
Update local asset databases and operational systems
Identify workflow gaps and recommend process enhancements
Installations
Perform moderately complex rack‑and‑stack installations and follow installation plans
Support installation of cable trays, cabinets, fiber circuits, and other infrastructure components
Identify capacity constraints and escalate as needed
Conduct quality checks on installations and on‑site support tasks; recommend improvements
Assist with tape changes and backup support functions
Cross‑Connect Work
Execute moderately complex cross‑connect installs, modifications, terminations, and testing
Install, test, and verify various circuit types (e.g., switched, multiplexed)
Testing & Troubleshooting
Support Layer 1–3 testing and certification activities
Troubleshoot moderately difficult circuits; escalate advanced issues when required
Partner directly with customers to resolve technical issues and recommend solutions
Stakeholder Partnership
Monitor materials and stock levels; proactively notify appropriate teams of needs
Provide escalated work order support and assist in alarm dispatch
Offer occasional back‑up support for security functions
Customer Management
Deliver high‑quality service through timely execution of orders and changes
Act as on‑site support for customer access, escorting, and operational needs.
Serve as point‑of‑contact for moderately complex customer requests or escalations
Set clear expectations for deployment timelines and upgrades
Projects
Partner with team members to support project tasks
Coordinate vendor access and activities
Conduct quality assurance checks on new installs and deployments
Training & Team Support
Complete assigned training on schedule
Provide informal guidance to junior team members and new hires when needed
Learning Objectives
Deepen technical expertise in data center infrastructure and operations
Gain experience in structured cabling, network testing, and troubleshooting
Enhance customer service and communication skills in a technical environment
Understand project coordination and cross-functional collaboration
Qualifications
Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation
Technical or Non-Technical MOS, NEC, or AFSC
High school diploma or equivalent
2–4 years of related technical or data center experience
Strong understanding of standard operating procedures and basic installation/test methodologies
Ability to work cross‑functionally, document work clearly, and engage with customers professionally
Comfortable working in a fast‑paced, hands‑on environment
Training & Evaluation
Interns will follow a customized Education/Training Plan
Mid-Term and end-of-program evaluations will be conducted by the supervisor
Final evaluation will assess learning outcomes and program effectiveness
For a successful conversion to a full-time employee, the targeted pay range for this position in the following location is / locations are:
United States - DA11 Dallas : 53,600 - 80,400 USD / Annual
United States - AT1 Atlanta : 53,600 - 80,400 USD / Annual
United States - MI1 Miami : 53,600 - 80,400 USD / Annual
United States - SV12 Silicon Valley : 64,300 - 96,500 USD / Annual
United States - LA4 Los Angeles : 59,000 - 88,400 USD / Annual
United States - CH4 Chicago : 59,000 - 88,400 USD / Annual
United States - NY3 New York City : 59,000 - 88,400 USD / Annual
United States - DE2 Denver : 53,600 - 80,400 USD / Annual
United States - SE3 Seattle : 59,000 - 88,400 USD / Annual
United States - DC12 Washington DC : 59,000 - 88,400 USD / Annual
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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