Function as technical liaison and ePlus ambassador with field OEM sales and technical teams
Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set
Conduct knowledge transfer with SAT members around solution updates, implementation lessons learned, etc., as relevant
Assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution & its implementation or deployment, as needed
Assist in developing customer get-well plan, if applicable
Assist sales and services management in identifying candidate solution areas for ePlus development or investment
Complete training, per development plan, and maintain certifications in accordance with focus area
Assist Services Director with helping improve procedures and functions
Ensure appropriate coverage for in-process opportunities while out of office for training, vacation, PTO, etc.
Participate in weekly SAT planning conference calls
Complete administrative tasks (expenses, time reporting) in a timely fashion
Qualifications
College degree or applicable work experience
Two or more years of experience in designing or implementing complex network or systems/storage solutions
Three or more years of experience in providing pre-sales engineering support
Certifications in applicable technology preferred
Network engineering or systems/storage engineering, preferably with one or more of: Cisco, HP, NetApp, VMware, Symantec, Microsoft
Pre-sales support
Excellent written communications skills
Strong attention-to-detail
Excellent oral presentation skills
Why IGXGlobal, an ePlus Technology, inc. Company? At IGXGlobal, an ePlus Technology, inc. Company, we empower businesses with cutting-edge technology solutions that drive real impact.
Here’s what sets us apart
Industry Leadership – We are a trusted technology partner with deep expertise in cloud, security, data center, AI, and digital infrastructure solutions.
Exceptional Support – We offer a wide range of resources from across a variety of cross-functional teams (Inside Sales, Pre-Sales Engineers, and other areas) to help you drive sales.
Cutting-Edge Solutions – We have developed and provide a robust portfolio of IT solutions and services backed by strategic partnerships with top technology providers.
Longevity and Market Resilience – We are one of only 11% of Nasdaq listed companies to be in business for more than 30 years. We have demonstrated strong financial health and profitability over the decades, with consistent revenue growth and robust financial performance.
Career Growth – We offer access to continuous learning and internal mobility opportunities.
Supportive Culture – We’re proud to say that we are all part of one collaborative team that values innovation, integrity, diversity and long-term client success.
Who We Are
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
Physical Requirements
While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.
Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
