Develop vertical and horizontal customer relationships and expose customer technical stakeholders to emerging technologies.
Provide thought leadership to ePlus Sales, Engineering, and Strategy teams by sharing insights and trends to guide strategic decisions.
Evangelize ePlus services with customers, OEM partners and across ePlus, using a consistent message and method for planning and delivery.
Serve as a communication conduit from customer technical stakeholders to the internal engineering team.
Engage internal pre-sales engineering teams to identify and map new opportunities, facilitate issue resolution, and expedite solutions, providing frequent updates to Account Management and Engineering teams.
Act as the primary interface and trusted advisor with Enterprise Account Executives, Customer Executives, and IT professionals, working with Solution Architects to scope and price strategic solutions.
Plan and lead executive and technical briefings for customers and OEM partners. Co-present project plans and Level of Effort to customers, guiding technical resources to meet customer program requirements.
Consolidate and convey solution requirements and technical responses by coordinating with subject matter experts (SMEs).
Facilitate technical scoping/reviews and assist presales engineers and SMEs in developing Statements of Work (SOW).
Engage with customer operational and technical staff to measure progress on projects and identify new opportunities.
As a manager, you are also expected to
Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.
Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.
Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.
Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.
Qualifications
Required Experience
Bachelor's degree or Master’s degree in a technical or business discipline is preferred or equivalent relevant industry experience
A minimum of 3 years of experience in a field-based services management position with a minimum of 5 direct staff is preferred.
Experience in managing and enhancing a world-class field services organization, as well as growing a Professional Services Consulting practice.
Experience in operations and project management.
Proven ability to drive revenue and services growth through OEM-aligned solutions, not limited to advisory or consulting roles.
Candidates should demonstrate multi-domain experience and familiarity with OEM or partner ecosystems, whether from a customer, partner, or provider environment
8 or more years of experience in designing or implementing complex networks, systems/storage solutions and ability to articulate deep technical knowledge of infrastructure services, data center design and cloud integration for enterprise customers.
Enterprise networking architecture experience with at least one of the following: Cisco, Arista, Juniper, or HPE Aruba
Security architecture experience with Palo Alto Networks, Fortinet, Cisco Security, or Zscaler
Data center infrastructure experience with Dell Technologies, HPE, Lenovo, Pure Storage, NetApp, VMware, or Nutanix
Hybrid cloud architecture experience, with strong preference for Microsoft Azure (AWS knowledge a plus)
Familiarity with Infrastructure-as-Code concepts (e.g., Terraform) and modern automation frameworks
Certifications in relevant technologies: CCIE, CCDE, AWS, GCP, CCSP, CISSP, CSA, CCDP
Broad exposure to a variety of technologies/concepts and management experience in a distributed environment
Excellent verbal and written communications skills, as well as presentation, customer, business, and negotiation skills
Strong leadership and interpersonal skills
Comprehensive experience in the strategy, process and methodology for business enablement and transformation through technology
Knowledgeable and able to facilitate pre-sales discussions acting as a liaison between cross functional team within customer organization and ePlus.
Candidate will have a general understanding of design, plan, deployment and support of following: Network Infrastructure Solutions, Data center and Cloud, Storage, Security, Software Licensing, Managed Service support and engagement.
Preferred Experience
AI-ready infrastructure and high-performance networking exposure (e.g., NVIDIA ecosystem)
Experience designing multi-architecture enterprise solutions across networking, security, data center, and cloud
Position Specifics
The initial base salary range for this position is expected to be between $160,000 and $210,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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Who We Are
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
Physical Requirements
While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.
Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
