Essential Job Responsibilities
Produce high quality transcript in accordance with delivery deadlines
Proofread all transcripts prior to submission
Utilize all available supporting information to ensure accurate transcription
Ensure glossaries are kept up to date
Undertake cross-training on a variety of jurisdictions as directed by the business
Maintain familiarity with various audio playback platforms such as Liberty, FTR, VIQ
Maintain familiarity with all production tools (TOPS/macros, etc.)
Maintain productivity levels as directed by the business
Maintain close communication with other transcribers and Transcript Manager/Coordinator
Maintain close communication with Monitoring team, providing constructive feedback on audio quality/logs when necessary
Action any feedback provided by the QA Lead Analyst or Transcript Manager in relation to quality or productivity
Participate in ad-hoc projects
Partake in periodic performance reviews with Transcript Manager
Partake in annual security and compliance training
Ability to work outside standard business hours if required
Ensure communications are clear, concise, and in line with business requirements
Foster and promote a safe and healthy work environment, maintaining safe work practices at all times, and to work within and comply with Company safety policies and procedures
Qualifications & Characteristics
Typing speed minimum of 75 wpm
Excellent English vocabulary and grammar skills
Good general and local knowledge
Exceptional hearing and comprehension
Computer literate
Collaborative team member
Flexibility and responsiveness
Attention to detail
High school graduate
Six months to one year basic office administration
Your specific salary will be determined based on several factors
Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership Compass
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
Improve workflows for team efficiency
Use clear documentation and expectations
Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
