Provide troubleshooting and routine support for Relativity Processing, workspaces, data workflows, and client deliverables.
Utilize downtime to assist CS department in routine client requests.
Interpret client needs and instructions in order to accurately and efficiently execute work.
Investigate and resolve issues involving delivered or hosted data, clearly communicating impact, status, and next steps to relevant stakeholders.
Monitor and report on the progress of client projects through the multiple departments at Epiq.
Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
Drive client satisfaction through proactive communication, effective coordination, accurate deliverables, and dependable follow-through.
Consistently deliver proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates.
Work effectively within cross-functional project teams and coordinate handoffs among project management, operations, and technical groups.
Represent Epiq professionally and instill client confidence in the quality, consistency, and responsiveness of its service delivery.
Qualifications & Characteristics
Strong understanding of eDiscovery and the litigation support industry, typically developed through at least 2years of relevant experience with a law firm, corporate legal department, or eDiscovery service provider.
Strong technical aptitude with database programs, text editors, processing tools, and review platforms.
Working knowledge of Relativity, including Fields, Choices, Views, Layouts, RDC Import/Export, searching, STRs, Imaging/OCR Sets, and related workspace functions.
Working knowledge of Relativity Processing a plus
Highly organized and able to oversee multiple concurrent workflows while maintaining accurate records of progress, risks, decisions, and deliverables.
Strong client service, interpersonal, written communication, and verbal communication skills.
Ability to exercise sound judgment, manage competing priorities, resolve issues, and escalate appropriately with strong follow-through and attention to detail.
Proven ability to work independently and collaborate effectively in a team-based environment.
Available to work a Sunday-Thursday schedule
Availability to work extended hours as needed when client project loads increase
Education & Certifications:Associate’s degree or equivalent relevant professional experience.Relevant eDiscovery or project management certifications are preferred.Relativity certifications are preferred.
The Compensation range for this role is $70,000 -$80,000 USD annually and may be eligible for an annual bonus.
##1100 Epiq eDiscovery Solutions, Inc.
#LI-TP1
#Remote
Your specific salary will be determined based on several factors
Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership Compass
Builds Talented Teams
Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.
Focus on employee engagement
Build a strong talent pipeline
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
Improve workflows for team efficiency
Use clear documentation and expectations
Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
