You’ll split your time between building AI tools and teaching people to use the platform well. You’ll work closely with our Legal Engineers, Customer Success Managers, Product, and Epiq Global teams. You won’t own client accounts; your work makes everyone who does faster. You don’t need to be a lawyer. You’ll work from our New York office and serve clients in every region, including EMEA and APAC.
What You’ll Do
Training Curricula: Build training curricula, materials, and documentation for Epiq Global teams and clients.
Release Readiness: Prepare Epiq Global teams and clients for each release, so everyone knows what’s changing and how to use it.
Internal Sales Training: Lead internal sales training with our Customer Success Managers, and update it as the platform changes.
Messaging and Positioning: Maintain messaging, positioning, and demo scripts so Epiq Global teams explain the platform clearly and consistently.
Client Materials: Create materials clients’ lawyers can use after go-live, working with Customer Success Managers.
AI Agents and Automation: Build AI agents and automations for the team’s routine work, and connect the tools the team uses so they work together.
Power Users: Identify power users at each client and give them what they need to teach their colleagues.
Scaled Onboarding: Build materials that move more onboarding into the product as the client base grows.
Measurement: Track whether training works, and use the results to improve it.
What You Bring
4+ years in enablement, solutions, or technical training roles, ideally in B2B SaaS.
Hands-on experience building AI agents or automations that other people rely on.
Daily use of AI in your own work, with things you’ve built that you can walk through in interviews.
A record of turning complex workflows and expert knowledge into training people actually use.
Clear writing and presenting for both legal and non-legal audiences.
Strong organization across many assets and releases.
Nice to Have
Legal-tech or eDiscovery experience.
Experience with scripting or APIs.
Experience building certification or onboarding programs.
What Success Looks Like
Epiq Global teams and clients get up to speed quickly on each release.
Every release has training ready before it reaches clients.
Agents and automations you build take routine work off the team.
#LI-KS1 #1100 Epiq eDiscovery Solutions, Inc.
The Compensation range for this role is $140,000 - $175,000 USD annually and may be eligible for an annual bonus.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Must be authorized to work in the United States for any employer.
Your specific salary will be determined based on several factors
Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership Compass
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
Improve workflows for team efficiency
Use clear documentation and expectations
Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
