Represent Client Services in high-level consultative discussions with clients and internal stakeholders to influence decisions and align on evolving needs.
Team Leadership & Mentorship
Provide direct supervision, coaching, performance management, and professional development for assigned Project Managers and team members.
Conduct performance evaluations, provide ongoing feedback, and address employee performance concerns in accordance with company policies.
Champion collaboration across departments such as data, legal, analytics, and operations to ensure seamless execution and integrated service delivery.
Participate in enterprise-wide strategic initiatives and contribute to the development of global best practices.
Process Improvement
Oversee quality assurance outcomes and departmental processes to ensure accuracy, SLA compliance, and stakeholder satisfaction.
Lead root cause analysis and enterprise-level process improvement initiatives, contributing to the evolution of best practices and SOPs.
Financial Oversight
Drive project forecasting, financial stewardship, and resource planning to ensure operational efficiency and fiscal accountability.
Oversee data workflows, reporting, and billing accuracy while leveraging tools and technologies to promote innovation and adaptability.
Qualifications & Characteristics
Required Qualifications
7+ years of project management experience.
o For External Candidates - At least 3+ years of legal admin, paralegal, compliance, settlement experience preferred.
Bachelor’s or advanced degree in Legal Studies, Business Administration, or a related field (or equivalent experience) preferred.
Proven success leading complex, multi-stakeholder projects and managing strategic client relationships.
Proficiency in Microsoft Office and project management platforms.
Experience mentoring and developing project teams.
Expertise in data workflows, document review processes, and legal technology
The Compensation range for this role is $120,000.00 to $135,000.00 USD annually and may be eligible for an annual bonus.
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Your specific salary will be determined based on several factors
Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership Compass
Builds Talented Teams
Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.
Focus on employee engagement
Build a strong talent pipeline
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
Improve workflows for team efficiency
Use clear documentation and expectations
Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
