Participate in an on-call rotation supporting production environments
Maintain accurate network documentation, operational procedures, infrastructure standards, and configuration records across global environments
Collaborate with cloud, infrastructure, security, application, and vendor teams to design and deliver reliable networking solutions
Identify opportunities to improve network provisioning, configuration management, and operational workflows through automation, standardization, documentation, and process improvement
What You Will Need to Succeed
Strong understanding of enterprise networking concepts, including routing, switching, firewalls, VPN technologies, DNS, authentication, load balancing, and network security
Experience supporting Microsoft Azure and AWS networking services, including virtual networks, VPN connectivity, load balancing, security controls, and highly available cloud architectures
Working knowledge of Palo Alto Networks firewalls, enterprise monitoring tools, and network performance analysis in complex production environments
Experience supporting highly available enterprise, SaaS, or large-scale cloud infrastructure
Working knowledge of Infrastructure as Code principles and automation tools such as Terraform, Ansible, or similar technologies
Familiarity with Git, pull request workflows, GitOps practices, and CI/CD pipelines used for infrastructure management
Strong analytical, troubleshooting, and root cause analysis skills with the ability to resolve complex production issues
Excellent verbal and written communication skills, with the ability to document technical solutions and communicate effectively with technical and non-technical stakeholders
Strong organizational skills with the ability to manage multiple priorities in a fast-paced operational environment
Ability to work independently while collaborating effectively within a global, cross-functional team
Strong interpersonal skills with the ability to build productive working relationships across departments and with external vendors
Qualifications
Required
5+ years of experience supporting enterprise network infrastructure
3+ years of experience supporting Microsoft Azure and/or AWS cloud networking environments
Experience administering enterprise firewall platforms, VPN technologies, and network security solutions
Experience supporting production environments requiring high availability and operational reliability
Demonstrated ability to troubleshoot complex infrastructure issues, perform root cause analysis, and deliver timely resolutions
Experience implementing or supporting network automation using Terraform, Ansible, or similar Infrastructure as Code frameworks
Familiarity with Git-based source control, pull request workflows, and collaborative infrastructure management practices
Ability to participate in an on-call rotation supporting business-critical production environments
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent education and relevant industry experience
Preferred
Experience supporting globally distributed enterprise infrastructure
Experience with enterprise monitoring and network performance analysis tools
Experience working within ITIL or another structured operational support environment
Experience supporting SaaS or large-scale enterprise environments
Exposure to GitOps practices and CI/CD pipelines for infrastructure and network configuration management
Cisco Certified Network Professional (CCNP) or an equivalent networking certification
Microsoft Azure Fundamentals (AZ-900) or a higher-level Azure certification
Palo Alto Networks Certified Network Security Administrator (PCNSA) or an equivalent certification
AWS Certified Cloud Practitioner, AWS Associate certification, or an equivalent cloud certification
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter
Antonio Ibarra Bustillos
