This is an onsite position that requires at least 4 days a week (Monday - Thursday) in our Austin, Texas office.
YOU WILL
Own the end-to-end renewal lifecycle for SMB and Mid-Market customers, from first outreach through close.
Engage stakeholders to gather requirements, clear roadblocks, and ensure on-time renewals.
Craft proposals, negotiate terms, and partner with Finance and Legal to navigate procurement cycles.
Act as the voice of the customer when risk is identified, surfacing insights that drive internal alignment and action.
Spot at-risk customers early, forecast accurately, and take proactive steps to prevent churn.
Track churn trends and competitive intel to inform strategy and strengthen Envoy’s positioning.
Drive multi-year renewals to stabilize revenue and reduce volatility.
Identify cross-sell and expansion opportunities that create more value for Envoy and our customers.
Partner across Sales, CS, Product, and Finance to ensure smooth renewals and share customer feedback.
Help improve playbooks, processes, and tools as we scale.
Use Salesforce, Vitally, and other CRM platforms to manage pipeline, stay organized, and maintain clean data.
YOU HAVE
2+ years of experience in Renewals Management, Customer Success, or Account Management, ideally in SaaS B2B with closing responsibilities.
A proven track record of meeting or exceeding quotas and expansion goals.
Experience partnering with procurement and legal teams through complex contract cycles.
Relationship-building skills that earn trust and create long-term customer partnerships.
Ability to manage a pipeline that mixes fast-moving transactions with longer strategic renewals.
Proficiency with Salesforce and other CRM tools to track performance and maintain deal accuracy.
Analytical skills to turn customer data and insights into actionable strategies.
Success managing renewals with multiple stakeholders, including executives and senior decision makers.
YOU ARE
A driven professional who thrives on closing and exceeding goals.
Flexible and creative, able to adapt quickly and solve challenges in dynamic situations.
Energized by working in a fast-paced, high-growth environment.
Organized and efficient in managing a pipeline with minimal oversight.
Resilient and motivated, keeping negotiations moving forward even when obstacles arise.
Strategic in spotting opportunities to unlock more value for Envoy and our customers.
A clear and confident communicator, both written and verbal.
Self-driven, with a strong sense of ownership.
Curious, ambitious, and excited to keep learning and growing at Envoy.
And above all, a team player who knows renewals succeed through cross-functional collaboration - you bring positivity and a sense of fun to your work.
YOU'LL GET
Trust in your ideas and ownership of your book of business.
High visibility and the ability to make a real impact on a growing company.
Opportunities to collaborate with talented and driven teammates.
A chance to build and optimize an ever-improving go-to-market organization.
The opportunity to help customers create great workplace experiences every day.
Investment in your growth through mentorship, training, and professional development.
Compensation: Competitive salary, equity, and benefits - adjusted for local market conditions. OTE aligned to experience and performance. $110K-$120K OTE with a $77K-$84K base.
By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here https://envoy.com/privacypolicy/. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
