Monitor workload, productivity, work quality, and completion of daily work tickets, timesheets, and other required documentation through applicable digital applications.
Respond to and resolve customer issues in a timely and professional manner and reinforce excellent internal and external customer service expectations.
Ensure accurate meter and asset information is captured to support customer billing, work management, and asset records.
Organize work and manage multiple tasks, priorities, and changing operational needs simultaneously.
Work collaboratively with other departments and business partners to resolve field issues and remove barriers affecting work execution.
Ensure Company vehicles, tools, equipment, meters, and other assets are properly maintained and safeguarded.
Support Meter Services operational goals and objectives and identify opportunities to improve safety, quality, productivity, and customer service.
Motivate and influence a diverse and geographically dispersed workforce while addressing a variety of safety, performance, and training needs.
Assist in emergency response and storm restoration activities and provide field leadership during restoration efforts.
Be available for callouts, extended work hours, and alternate work locations as required.
Assume Meter Services supervisory responsibilities for short periods in the supervisor's absence.
Perform other related duties as assigned
Minimum education required of the position
High School Diploma or equivalent.
Minimum experience required of the position
Minimum of 8 years of experience in related field.
Minimum knowledge, skills, and abilities required of the position
Strong communication and organizational skills. Ability to take and understand directives and complete tasks.
Required to work safely and follow all Entergy safety policies and procedures.
Excellent leadership skills. Strong decision-making skills. Ability to manage multiple activities and changing priorities. Self-motivated and dependable team player. Ability to work well under pressure.
Ability to recognize hazards in the workplace and have the ability to mitigate the hazards.
Ability to maintain and care for Company equipment properly and safeguard assets.
Desired: Ability to lead and participate in problem solving teams as required; Ability to recognize opportunities for process improvement and have the ability to enact change.
Basic knowledge of Entergy regulations and procedures governing disconnects for non-payment; Knowledge of diversion of electricity; Knowledge of service standards for electric; Working knowledge of meter installations; Knowledge of city streets and roads in
assigned work area; Ability to recognize opportunities for process improvement.
Any certificates, licenses, etc. required of the position
A valid driver's license
Other Attributes
Functional Knowledge
Working knowledge of Entergy Safe Work Rules, Meter Services operating procedures, electric metering equipment, customer service expectations, and field operations. Ability to effectively engage employees, contractors, customers, and internal stakeholders.
Business Expertise
Ability to prioritize workload, manage operational resources, improve productivity, support operational metrics, manage a budget, and drive continuous improvement initiatives.
Leadership
Provides field leadership through coaching, mentoring, accountability, and collaboration while promoting a culture of safety, quality, operational excellence, and customer focus
- Problem Solving
- Uses technical knowledge and critical thinking to resolve operational issues, customer concerns, safety risks, and work execution challenges while supporting continuous process improvement.
Impact
Supports the successful execution of Meter Services operations by improving safety performance, customer satisfaction, regulatory compliance, operational efficiency, and asset accuracy.
Interpersonal Skills
Builds effective working relationships with employees, contractors, customers, leadership, and cross-functional business partners while influencing positive outcomes through collaboration and effective communication.
Working Conditions/Essential Functions/Physical Requirements
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
This position is designated as a Safety Sensitive position and is subject to mandatory pre-employment and random drug testing.
Primary Location: Mississippi-Jackson Mississippi : Jackson
Job Function: Field & Skilled Trade
FLSA Status: Professional with Paid Overtime
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 125249
Travel Percentage:50% to 75%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
