Innovation & Continuous Improvement: Champion best practices and leverage data-driven insights to optimize service delivery and operational performance.
Joint Planning & Metrics: Establish shared KPIs and governance forums with sales teams to measure the impact of services on revenue growth
and customer satisfaction.
Feedback Loop: Leverage insights from service execution to inform sales strategies, enabling data-driven decisions that improve customer engagement and profitability.
+ Influence stakeholders
Lead weekly, monthly, and quarterly Service operating reviews.
Continuous Improvement
Lead the global Service operational excellence strategy.
Apply Lean, continuous improvement, and structured problem-solving methodologies to improve Service performance.
Lead value-stream mapping and process-improvement activities across the end-to-end Service lifecycle.
Identify and eliminate process variation, waste, delays, rework, and unnecessary administrative burden.
Establish standard work for critical Service processes.
Build continuous-improvement capability within regional Service leadership teams.
Ensure improvements are sustained through measurable controls and management routines
Capacity & Resource Management
Develop a consistent global methodology for Service capacity and workforce planning.
Establish visibility into available capacity, customer obligation hours, utilization, travel, technical support, administrative time, and capacity gaps.
Partner with regional leaders to identify resource requirements and FTE needs.
Support workforce planning decisions using installed-base growth, service demand, contract obligations, and forecasted workload.
Identify opportunities to improve technician productivity while maintaining customer experience and safety.
Compensation: The pay range for this role is $150,000-$200,000 USD. The pay for this role is commensurate upon the candidate's qualifications for the role.
Success Measures (PACE-Aligned)
People: Builds strong relationships with hiring managers and provides an excellent candidate experience.
Accountability: Meets or exceeds SLA targets for time-to-accept, time-to-start, and pipeline generation.
Creativity: Develops innovative sourcing strategies and leverages market insights to influence decisions.
Excellence: Delivers high-quality hires consistently, maintains data accuracy, and strengthens Entegris’ reputation as an employer of choice.
