Duties and Responsibilities
Review and process applications from collision repair facilities seeking certification within manufacturer-sponsored collision networks.
Verify customer-submitted tooling, equipment, and training requirements against network standards.
Conduct virtual audits and customer meetings using video conferencing tools to validate equipment and compliance requirements.
Manage annual certification renewals and ongoing compliance reviews for existing network members.
Maintain accurate records and documentation within Salesforce and other company systems.
Serve as the primary point of contact for collision repair facilities regarding certification requirements and network participation.
Partner with internal teams to support network growth and customer success initiatives.
Assist with other projects and operational initiatives as assigned.
Skills and Abilities
Working knowledge of collision repair shop operations, equipment, and tooling.
Strong customer service and communication skills with the ability to conduct virtual meetings confidently.
Ability to review information carefully and ensure accuracy and compliance.
Proficiency with Microsoft Office applications.
Experience using Salesforce or similar CRM platforms preferred.
Strong organizational and time management skills in a remote work environment.
Ability to build credibility and rapport with collision repair professionals and automotive industry customers.
Comfortable learning new systems, processes, and technologies.
Qualifications
High school diploma or equivalent required; some college coursework preferred.
Approximately 1-3 years of experience in a collision repair, automotive service, estimating, production management, or related environment preferred.
Collision repair shop experience strongly preferred.
Experience as an estimator, production manager, shop manager, collision technician, mechanic, or similar automotive professional is highly desirable.
Experience working with collision networks or OEM/OE-certified repair programs is a plus.
ICAR certification preferred but not required.
Experience using Salesforce or comparable business systems is a plus.
Must be authorized to work in the United States.
Benefits
We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $27.00 - $36.00 per hour, and will be based on a number of additional factors including skills, experience, and education.
The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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This is a full-time remote position that can be located anywhere in the U.S.
As an OE Collision Network Implementation Manager, you will help support certified collision repair networks for leading automotive manufacturers. In this customer-facing role, you'll review applications, verify shop equipment and training requirements, conduct virtual audits, and guide collision repair facilities on maintaining their certification status. This is an excellent opportunity for someone with collision repair, estimating, production management, or automotive service experience who wants to leverage their industry knowledge in a technology-driven, remote work environment.
Duties and Responsibilities
Review and process applications from collision repair facilities seeking certification within manufacturer-sponsored collision networks.
Verify customer-submitted tooling, equipment, and training requirements against network standards.
Conduct virtual audits and customer meetings using video conferencing tools to validate equipment and compliance requirements.
Manage annual certification renewals and ongoing compliance reviews for existing network members.
Maintain accurate records and documentation within Salesforce and other company systems.
Serve as the primary point of contact for collision repair facilities regarding certification requirements and network participation.
Partner with internal teams to support network growth and customer success initiatives.
Assist with other projects and operational initiatives as assigned.
Skills and Abilities
Working knowledge of collision repair shop operations, equipment, and tooling.
Strong customer service and communication skills with the ability to conduct virtual meetings confidently.
Ability to review information carefully and ensure accuracy and compliance.
Proficiency with Microsoft Office applications.
Experience using Salesforce or similar CRM platforms preferred.
Strong organizational and time management skills in a remote work environment.
Ability to build credibility and rapport with collision repair professionals and automotive industry customers.
Comfortable learning new systems, processes, and technologies.
High school diploma or equivalent required; some college coursework preferred.
Approximately 1-3 years of experience in a collision repair, automotive service, estimating, production management, or related environment preferred.
Collision repair shop experience strongly preferred.
Experience as an estimator, production manager, shop manager, collision technician, mechanic, or similar automotive professional is highly desirable.
Experience working with collision networks or OEM/OE-certified repair programs is a plus.
ICAR certification preferred but not required.
Experience using Salesforce or comparable business systems is a plus.
Must be authorized to work in the United States.
