For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/ and https://www.hydratight.com/
Summary – basic function of the role
The Shipping Coordinator is responsible for coordinating all inbound and outbound shipments for the Enerpac Tool Center. This role ensures the accurate, timely, and safe shipment of customer orders, rental equipment, serviced tools, and parts while maintaining inventory accuracy and providing exceptional customer support. The Shipping Coordinator serves as a key link between customers, service technicians, warehouse personnel, transportation providers, and sales teams to support operational excellence and customer satisfaction.
Work Schedule: Monday – Friday, participates in the on-call rotation, evenings and weekends may be required
Location: In-office Monday – Friday
320 Deerwood Glen Dr.
Deer Park, TX 77536
Job Duties and Responsibilities
Shipping & Logistics Coordination
Prepare, schedule, and coordinate domestic and international shipments of tools, equipment, parts, and accessories.
Generate shipping documentation including bills of lading, packing lists, commercial invoices, export paperwork, and carrier labels.
Select appropriate transportation methods and carriers based on customer requirements, delivery schedules, and cost considerations.
Track shipments and proactively communicate status updates to customers and internal stakeholders.
Resolve shipping discrepancies, delivery issues, freight claims, and damage reports.
Order Fulfillment
Process customer orders accurately and ensure shipments meet customer specifications and delivery commitments.
Verify quantities, serial numbers, and documentation before shipment.
Coordinate shipment of rental equipment to customer sites and manage return logistics.
Partner with service technicians to ensure repaired tools are packaged and dispatched promptly.
Ensure proper storage, packaging, and handling of tools and equipment.
Compliance & Safety
Ensure compliance with company policies, transportation regulations, customs requirements, and hazardous material shipping requirements when applicable.
Maintain shipping records and documentation in accordance with company standards.
Adhere to all safety procedures and participate in continuous improvement initiatives.
Support a clean, organized, and safe warehouse environment.
Customer Service & Communication
Serve as a point of contact for shipment-related customer inquiries.
Coordinate with customer service, operations, sales, and field personnel to meet customer expectations.
Provide timely responses regarding shipping schedules, tracking information, and delivery status.
Escalate issues impacting on-time delivery or customer satisfaction.
Skills and Competencies
Demonstrates strong attention to detail and accuracy when processing orders, preparing shipments, and maintaining inventory records.
Effectively prioritizes multiple tasks and deadlines while ensuring timely and accurate delivery of customer orders and rental equipment.
Communicates professionally and collaborates effectively with customers, service technicians, carriers, sales teams, and other internal stakeholders.
Takes ownership of issues and proactively identifies, troubleshoots, and resolves shipping, logistics, and inventory challenges.
Maintains a strong customer-service orientation with a sense of urgency in meeting customer expectations and business commitments.
Applies sound judgment and decision-making skills to manage competing priorities and respond to changing operational demands.
Demonstrates proficiency with ERP systems, shipping software, and Microsoft Office applications to support efficient operations and reporting.
Committed to maintaining a safe, organized, and compliant work environment while adhering to company policies and procedures.
Continuously seeks opportunities to improve processes, increase efficiency, and support operational excellence initiatives.
Exhibits reliability, accountability, and a positive team-oriented attitude in supporting overall Tool Center performance and customer satisfaction.
Education and Experience
High school diploma or GED required; Associate degree in Supply Chain, Logistics, Business, or a related field preferred.
Minimum of 2 years of experience in shipping, logistics, warehouse operations, customer order fulfillment, or supply chain coordination.
Experience using ERP systems, inventory management systems, and shipping software in a distribution, manufacturing, service, or industrial environment.
Experience coordinating shipments with parcel and freight carriers, including UPS, FedEx, DHL, and LTL transportation providers.
Working knowledge of inventory control, receiving, shipping documentation, and warehouse processes.
Experience supporting customer orders, rental equipment logistics, or service operations preferred.
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
Forklift certification or the ability to obtain certification preferred.
Experience with international shipping, export documentation, and customs requirements is a plus.
Physical Demands
Employee may have to lift documents/work materials up to 30 pounds in weight. Employee may have to lift tools up to 100 pounds in weight. Employee will have to be able to walk/climb to a variety of primary work locations, this can include occasional ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like. Employee may move themselves in different positions to accomplish tasks in various environments including tight and confined spaces. Employee will need to move about to accomplish tasks or move from one worksite to another. Employee will need to operate machinery and/or power tools, motor vehicles, and heavy equipment. Employee will need to listen, understand, and speak with team members in person, telephonically, and electronically at all levels within a diverse workforce and with supported organizations. Employee will need to assess the accuracy, neatness, and thoroughness of the work assigned. Employee can work in front of a personal computer and telephone for long periods of time. Will have repetitive motions that include the wrists, hands, and/or fingers.
Work Environment
Employee’s work is a typical warehouse environment which is subject to loud noise, various temperatures, outdoor elements (such as precipitation and wind), poor ventilation, small and/or enclosed spaces, and workplace hazards. Employee may also be visiting different customers where following appropriate safety protocols at the location would be required. Basic PPE is required during work hours: safety glasses, gloves, and steel toe boots.
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Direct Reports
N/A
Key External Contacts/Clients
Shop Technicians
General Manager
Shop Supervisors
Operation Managers
Field Service Technicians
Asset Managers
Service Ops Managers
EEO Statement
Enerpac is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We are committed to creating an inclusive environment for all employees and applicants and encourage candidates of all backgrounds to apply.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please reach out to us at: recruiter@enerpac.com
If you’re looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges and rewards for people on a global scale.
