Quick adaptability to new initiatives, systems or any changes in the existing process related to Escrow Operations & Services.
Support Product Managers / Business units operationally, ensuring customer satisfaction by transactions getting processed in line with regulatory/internal bank process, policy and procedures. Providing clarifications / seeking clarifications to and from internal / external customers for smooth completion of the request.
Analyze operational activities and provide ideas, recommendation and implement to reduce manual activities and enhance operational efficiency in compliance with the Operational and Regulatory guidelines.
Display subject matter expertise and ensure service quality meets customer’s, Regulatory and bank’s expectations.
Well versed with Finacle, BPM, EMS, Business Online, Payment Hub and other banking applications.
Reconcile audit report and timely submission of audit report to Regulatory/DIFC/Common Area in line with Regulatory guidelines for Account trustee, Developer, Common Area and Body Corporate.
Perform UAT for new/enhancement product releases, review and provide sign off to IT/stakeholders.
Closely liaise with Product team, Tanfeeth, IT and stakeholders for timely delivery of product launch/enhancements on production.
Key Qualifications
UAE Nationals ONLY
Bachelor of Commerce or any equivalent degree
0-2 years of experience in Escrow Operations, Services and various aspects of banking.
Result and client oriented with Excellent performance.
Preferably, versed with Finacle, BPM, EMS, smartBUSINESS, Payment Hub and other banking applications.
Excellent knowledge on MS Word, Excel, Powerpoint
Business focused
Team Player
Passionate
Self and quick learner
Working in collaboration
Professional Expertise
Client & Regulatory Management
Follow management guidelines
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