In This Role, Your Responsibilities Will Be
Responsible for equipment installation, commissioning, maintenance, repair, customer training, and customer application support.
Responsible for revenue generation throughout the product lifecycle.
Responsible for following up on customer acceptance after new equipment installation.
Responsible for summarizing customer service cases in the customer service system and creating customer equipment service history records.
Provide technical services, offering technical analysis for customer equipment failures, identifying root causes, and providing solutions.
Possess welding application debugging skills and be able to independently complete debugging of medium-difficulty applications.
Responsible for reporting product issues to the company's internal technical department, assisting in product manufacturing process and design improvements.
For complex customer issues, be able to independently organize relevant departments within the company to conduct problem diagnosis, develop action plans, and track implementation.
Maintain customer relationships and continuously improve customer satisfaction with product services.
Who You Are
Experience in after-sales service for low-voltage electrical equipment or electronic equipment
For This Role, You Will Need
Bachelor's degree or above in Electrical Automation
Excellent English reading, writing, and communication skills
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Proficient in office software operation
Three years or more of technical experience in low-voltage electrical equipment or electronic equipment
Ability to read and understand electrical schematics or electronic circuit diagrams, pneumatic circuit diagrams, and mechanical drawings
Preferred Qualifications That Set You Apart
Excellent communication and interpersonal skills
Willing to work long hours at customer sites and travel frequently
Strong continuous learning ability and hands-on skills
Customer-centric and proactive
Customer relationship management skills
Experience in the ultrasonic, laser, or automotive industries
Experience in after-sales service for low-voltage electrical equipment or electronic equipment
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that phenomenal ideas come phenomenal great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
