Communication – You are comfortable communicating technical concepts to a range of backgrounds, one-on-one, or in front of a group. You confidently lead conversations to uncover customer’s technical, business, and personal needs.
Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions. Driven to find a solution where others could not.
Technical – Familiarity with NI software and hardware portfolio. NI certifications like CLA, CTD, CTA, CLED highly preferred.
Dynamic – Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow’s grand challenges.
Leader – Experience coaching and mentoring others, through formal or informal leadership roles.
In this Role, Your Responsibilities Will Be
Resolves technical issues for customers focusing on Enterprise and Strategic Tiers
With advanced Product and Platform knowledge of USRP Hardware and Open Source UHD SW for SDR applications, a Senior TSE is a recognized advisor that enables the success of the Global Support Organization and Top Tier accounts working on complex Software Defined Radio (SDR) applications.
As a globally recognized advisor, TSEs can expand opportunities for SDR Systems through technical insights into customer applications in the areas of Wireless Research, Electronic Warfare, Signals Intelligence (SIGINT), and radar and delivering this information to Sales.
Resolves USRP Hardware and Open Source UHD SW for SDR applications escalated by technical stakeholders and less-tenured TSEs globally.
Partners with Sales to recommend a support strategy for targeted accounts.
Resolves platform and systems issues escalated by NI Stakeholders across all regions.
Manages critical escalations to R&D and maintains relationship with R&D Support Coordinators and Developers.
Builds customer & department technical proficiency through standard services
Identifies and anticipates technical gaps within the organization and works with management to build that product, system or technical expertise.
Educates other TSEs and Customers through advanced or customized training & continuous educations.
Provides paid technical consulting (e.g., upgrade assistance, code reviews, project onboarding) when the predominant need is platform and system expertise. Displaying technical proficiency and good communication with stakeholders, and scope/risk assessment skills demonstrated through Technical Assessments.
Captures and documents knowledge/processes to enable self-service resolution and department proficiency.
Consistently recommends KCS methodology in all cases and escalations, reviews and validates technical accuracy in top utilized content, enabling customers to self-serve by influencing and curating a healthy knowledge base.
Identifies content gaps and provides feedback to the content team.
Partners with R&D to create and update internal training and product documentation.
Collaborates with Services Engineering in the creation/update of New Product/System Support Plans partnering with R&D, product planning and Support Operations. Communicates the strategy with their region.
Advocates for the customer experience within the company
Provides feedback on improvements to the customer experience to relevant teams cross-functionally
Provides product improvement recommendations on the USRP Hardware and Open Source UHD SW
Reports design, reliability, or maintenance issues or bugs to R&D
Possesses deep technical knowledge on the USRP Hardware and Open Source UHD SW for SDR applications, and the needs of the market and serves as an input to R&D and product roadmaps.
Who You Are
You introduce new ways of looking at problems. You partner with others to get work done. You are confident under pressure.
Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible.
