Lead or support internal audits, lessons‑learned activities, and preventive actions to reduce recurrence of customer issues.
Provide onsite technical support at customer locations when critical quality issues arise, acting as Emerson’s representative while coordinating internal resources to support rapid resolution.
Perform other responsibilities and special projects as assigned to support business and quality objectives.
Who You Are
You build strong partnerships by gaining trust and working effectively across teams and cultures. You approach complex challenges with curiosity and structure, using data and collaborative problem‑solving to identify practical solutions. You communicate clearly and confidently with both technical and non‑technical stakeholders, balancing customer needs with business priorities. You take ownership of outcomes, adapt well in dynamic environments, and remain focused on continuous learning and improvement.
For This Role, You Will Need
Bachelor’s degree in engineering (Mechanical, industrial or related field) required, master’s degree is preferred.
Minimum of 5 years of experience in Quality Engineering, preferably in a customer- facing role
Proven experience in cross-departmental coordination (working with Sales. R&D, and operations) to resolve complex issues.
Experience leading a team is a plus
Strong project management skills with the ability to lead teams without direct authority
Good written and verbal communication skills in Mandarin and English.
Quality and engineering mindset on problem-solving.
Ability to communicate between the customer and internal multi-discipline teams.
Ability to travel to customer sites as required
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that phenomenal ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
