Define and manage account priorities, including daily support activities, new functionality requests, customer training, and growth opportunities.
Provide on‑site customer support and lead regular customer meetings such as weekly status updates and reviews of bugs, enhancements, and feature requests.
Prepare and present ROI summary reports and business impact updates for customer accounts.
Participate in customer escalation meetings, define improvement plans, and track execution and outcomes.
Act as a customer advocate by sharing insights and feedback with Product Management and R&D teams.
Support account growth and performance, measured through Quarterly Business Reviews, including customer satisfaction, ROI, responsiveness, and contract renewals or upsell activities.
Who You Are
You build strong partnerships by listening to customers and collaborating effectively with diverse teams to deliver shared outcomes. You approach complex technical challenges with curiosity and structured problem‑solving, translating data into clear, actionable insights. You prioritize customer impact, take ownership of results, and adapt quickly in dynamic environments to deliver meaningful value.
For This Role, You Will Need
Experience applying technical or data‑driven solutions in a manufacturing, engineering, or software environment.
Working knowledge of manufacturing performance metrics such as yield, quality, reliability, genealogy, or throughput.
Ability to analyze production data and translate findings into customer‑ready insights and recommendations.
Experience working directly with customers in a technical, support, or consulting capacity.
Strong communication skills, with the ability to explain technical concepts clearly to varied audiences.
Willingness to provide on‑site customer support and engage in regular customer meetings as needed.
Preferred Qualifications That Set You Apart
Experience with OptimalPlus software or similar manufacturing analytics platforms.
Hands‑on experience with AI, data analytics, or Python‑based tools.
Background in high‑volume manufacturing environments such as semiconductor, electronics, or related industries.
Experience supporting account growth through value demonstration, ROI reporting, or solution expansion.
Our Culture and Commitment To You
At Emerson, we believe diverse teams working together drive innovation and success. We foster an inclusive and respectful environment where every individual is valued and empowered to grow. We are committed to providing meaningful work, development opportunities, and the flexibility and support needed to help you thrive—both personally and professionally. Joining Emerson means being part of a global organization that puts people, safety, and integrity at the center of everything we do.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
