In this Role, Your Responsibilities Will Be
Technical Support & Solution Development
Provide expert technical support on TESCOM and AGI products, assisting customers in selecting, configuring, and troubleshooting systems.
Develop custom solutions and application recommendations based on clients’ operational requirements and specifications.
Collaborate with sales teams to identify customer needs, clarify technical requirements, and present product solutions that meet these needs.
Application Engineering & Product Expertise
Serve as a subject matter expert on Precision Fluid Control valves and regulators, providing insights into product features, functionality, and applications.
Conduct field visits to understand client challenges, perform site assessments, and ensure optimal product integration.
Prepare technical documentation, such as product datasheets, manuals, and installation guides.
Conduct evaluation testing on product designs to determine conformance to the product definition and customer needs.
Work in conjunction with Strategic Business Unit Engineering and Product Marketing.
Assist in the development of new product ideas and appropriate specifications.
Customer Training & Support
Conduct training sessions, workshops, and demonstrations for customers, ensuring they are confident in the operation and maintenance of Precision Fluid Control products.
Develop training materials tailored to the specific needs of the Japan and Korea markets.
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Support customers in troubleshooting and resolving technical issues, either remotely or on-site as needed.
Market Feedback & Product Development
Gather feedback from customers and industry insights to relay to product development teams, aiding in future product enhancements and innovations.
Stay informed about industry trends, competitors, and technological advancements in pressure and fluid control to support proactive product recommendations.
Apparent or Assigned
Perform related work as apparent or assigned.
Who You Are
You promote a sense of urgency and establish and enforce individual accountability within the team. You model collaboration across the organization. You anticipate customer needs and provide services that are beyond customer expectations. You observe situational and group dynamics and select the best-fit approach. You deliver messages in a clear, compelling, and concise manner
For This Role, You Will Need
Bachelor’s degree in Mechanical Engineering or another related field.
A minimum of three years of experience in application engineering, technical support, or a similar role involving valves and regulators or related industries.
Proven technical expertise in valve and regulator products and applications, with hands-on experience supporting customer implementations.
Proficiency in Microsoft Office applications.
Good interpersonal and collaboration skills, with the ability to work effectively with a wide range of people.
Good communication skills in both Korean and English.
Ability to travel as required.
Ability to commit to the full 18-month fixed-term contract period.
Our Culture and Commitment To You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize competitive benefits plans, a variety of medical insurance plans, an Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time-off plans, including paid parental leave, vacation, and holiday leave.
