Vendor Management
Liaise with payroll vendors to resolve payroll issues.
Monitor service delivery and ensure payroll activities are completed according to agreed SLAs.
Support payroll transitions, implementations, and process improvements.
Employee Support
Respond to employee payroll inquiries in a timely and professional manner.
Provide support for payroll-related documentation, tax questions, and payment inquiries.
Partner with HR, Finance, and Time & Attendance teams to resolve issues.
Provide support for employee inquiries related to HR policies, payroll administration, benefits programs, and other employee lifecycle processes.
Support company-wide employee programs and events as needed.
Assist with general HR operational activities and cross-functional projects as assigned.
Process Improvement
Identify opportunities to standardize, automate, and enhance payroll processes.
Support payroll system testing, upgrades, and implementation activities.
Assist in maintaining payroll procedures and work instructions.
Maintain and update payroll-related content, forms, procedures, and employee resources on SharePoint and other internal platforms.
Who You Are
You take ownership of your work and consistently deliver accurate and timely results. You use sound judgment and analytical thinking to solve payroll-related issues and ensure compliance. You are customer-focused, responsive to employee needs, and committed to providing high-quality service. You communicate effectively and collaborate across teams and external partners in a fast-paced and global environment. You continuously look for ways to improve processes and drive operational excellence.
For This Role, You Will Need
Bachelor's degree in Accounting, Finance, Human Resources, Business Administration, or related field.
2-5 years of payroll experience, preferably supporting Korea payroll.
Knowledge of Korean payroll regulations, tax requirements, and labor laws.
Experience working with payroll systems such as Dayforce, ADP, SAP, Workday, or similar platforms.
Strong analytical and problem-solving skills.
Advanced Excel skills are preferred; knowledge of automation is an added advantage.
Ability to communicate effectively in English; Korean language skills are an advantage.
Preferred Qualifications That Set You Apart
Experience managing payroll vendor relationships.
Knowledge of Time & Attendance processes.
Experience supporting payroll audits and compliance activities.
Ability to work in a regional or shared services environment.