In This Role, Your Responsibilities Will Be
Respond to customer and sales inquiries by accurately and timely entering and managing customer orders.
Acknowledge customer orders and proactively communicate shipment status, including any potential delays.
Review, process, and coordinate order changes to ensure alignment with customer and business requirements.
Expedite with factories and internal partners to support on-time delivery commitments.
Maintain close, professional collaboration with customers, sales teams, and internal stakeholders.
Process and issue invoices in line with established procedures.
Identify opportunities for continuous improvement to enhance efficiency and customer satisfaction.
Who You Are
You build strong customer relationships and deliver customer-centric solutions. You work collaboratively with others to meet shared objectives across teams and functions. You take on new opportunities and challenges with a sense of urgency, energy, and ownership. You develop and deliver clear, thoughtful communication that reflects the needs of different audiences and supports effective problem-solving.
For This Role, You Will Need
Proficiency in English and German, both written and spoken.
Experience or education that demonstrates the ability to manage administrative, customer-facing, or order-related processes (a degree or equivalent practical experience is welcomed).
Comfort using digital tools such as Microsoft Word, Excel, and Outlook, with the ability to learn new systems quickly.
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A strong customer-focused mindset with effective communication and interpersonal skills.
The ability to understand business drivers and apply that understanding to day-to-day decisions.
Curiosity and initiative to explore new approaches and support process improvements.
Preferred Qualifications That Set You Apart
Previous experience in sales support, order management, or customer service in an international or industrial environment.
Experience working with ERP or order management systems.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We also recognize the importance of employee wellbeing and offer a supportive work environment, including an accessible workspace, commuting support, free sporting opportunities, and the possibility to work from home one day per week.
