Partner with Technical Sales, Sales Order Engineering, Operations, Quality, Service, and other stakeholders to ensure successful project execution and customer satisfaction.
Support a broad range of applications, including specialized measurement technologies and hazardous gas environments.
Investigate escalated technical issues, perform root cause analysis, and recommend sustainable corrective actions.
Provide post-sales technical support to customers and field service teams.
Support both standard and engineered-to-order solutions throughout project execution and delivery.
Identify trends and recurring issues from production, testing, and customer feedback to drive product, process, and operational improvements.
Share technical expertise and contribute to team learning, knowledge transfer, and capability development initiatives.
Follow applicable compliance requirements, quality standards, work procedures, and escalation processes.
Undertake additional responsibilities aligned with business needs and individual capabilities.
Who You Are
You persist in accomplishing objectives despite obstacles and setbacks and maintain effectiveness when facing difficult or changing situations. You build partnerships and work collaboratively with others to meet shared objectives while placing customer needs at the center of decisions and actions. You analyze complex and sometimes contradictory information to effectively solve problems and make sound decisions. You readily learn and apply new technologies, using technical expertise and emerging solutions to improve performance, drive innovation, and deliver meaningful results.
For This Role, You Will Need
Practical knowledge of measurement instrumentation, analytical systems, process measurement technologies, or similar technical equipment.
Experience working with gas analysis technologies, process industries, scientific instrumentation, or comparable technical environments.
Hands-on experience configuring, testing, troubleshooting, maintaining, or validating analytical instruments and integrated systems.
Understanding of the interaction between electrical, mechanical, controls, systems, and measurement-performance considerations.
Ability to investigate technical issues systematically, identify root causes, and implement effective corrective actions.
Strong written and verbal communication skills in English, with the ability to adapt technical information for different audiences.
Proficiency with common digital workplace tools, including Microsoft Office applications.
Ability to collaborate effectively with colleagues, customers, suppliers, and service partners.
Commitment to safety, quality, integrity, compliance, and ethical business practices.
An engineering or science qualification, apprenticeship, vocational credential, or equivalent knowledge gained through relevant practical experience.
Preferred Qualifications That Set You Apart
Experience supporting production, Factory Acceptance Testing, service operations, technical project execution, or customer delivery activities.
Familiarity with gas chromatographs, gas analyzers, laser analyzers, or related process measurement technologies.
Experience configuring complex or engineered-to-order systems based on customer specifications.
Knowledge of applications within industries such as natural gas, chemicals, refining, power generation, food and beverage, aerosols, life sciences, or related markets.
Experience supporting hazardous gas applications, specialist measurements, or advanced analyzer troubleshooting activities.
Demonstrated involvement in root cause analysis, corrective action implementation, technical training, or continuous improvement initiatives.
Experience collaborating across engineering, operations, quality, sales, and service teams within a multidisciplinary environment.
Our Culture and Commitment To You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
