Support customers throughout product startup, troubleshooting, and long‑term solution maintenance.
Create, document, and share technical knowledge to enable customer self‑service, leveraging Knowledge‑Centered Service (KCS) practices.
Who You Are
You enjoy solving complex technical problems and experience satisfaction when turning challenges into clear, practical solutions. You communicate effectively, adapting technical information to suit diverse audiences while building trust and strong working relationships. You collaborate openly with peers and cross‑functional teams, value shared learning, and remain adaptable and resilient in a dynamic, customer‑focused environment.
For This Role, You Will Need
Eligibility to obtain and maintain French security clearance, in accordance with applicable regulations.
A bachelor’s degree in engineering, computer science, or a related field, or equivalent practical experience (backgrounds such as Electrical Engineering, Computer Engineering, or Computer Science are beneficial).
Professional‑level English proficiency (minimum B2).
Experience with one or more programming environments; familiarity with LabVIEW is an advantage.
Willingness and ability to travel up to 10% as required to support business and customer needs.
Preferred Qualifications That Set You Apart
Knowledge or practical experience in Radio Frequency (RF) technologies.
Strong communication skills with the ability to clearly explain technical concepts to both technical and non‑technical audiences; additional language skills (Italian, German, or Spanish) are a plus.
A structured, analytical problem‑solving approach, with the ability to identify root causes and propose effective solutions.
A solid technical foundation, including familiarity with electronic circuit design concepts and basic electronic instrumentation.
Comfort working in a fast‑paced, evolving environment with varied daily challenges.
A collaborative mindset and experience working effectively within cross‑functional, international teams.
Previous customer‑facing experience in technical support, service, or application engineering roles.
Our Culture and Commitment To You
At Emerson, we are committed to creating a workplace where every individual feels valued, respected, and empowered to grow. We foster a culture that encourages innovation, collaboration, and diverse perspectives—because we know that the best ideas come from inclusive teams working together. We invest in your development through continuous learning opportunities, mentorship, and clear career pathways, supporting your professional growth and long‑term success. Guided by our values, we strive to make a positive impact on our customers, our communities, and the world around us. Learn more about our Culture & Values and our commitment to Diversity, Equity & Inclusion at Emerson.
