Prepare reports for key business indicators.
Assist Program Manager to manage all commercial aspects of the business including product margin, product pricing (price effectiveness, inventory revaluation), RMAs, and ECO's
Assist in processing customer part orders in accordance with established procedures. Accurately enter orders into computer system per system requirements and established procedures. Issue order confirmations to customers as necessary.
Maintain customer files as needed for record keeping and for regular interaction with customers regarding account activity.
Collect information from customers regarding product or service complaints. Process information in accordance with company compliant procedures and ensure that the information is promptly delivered to the Quality Manager and Sales.
Receive and respond to customer invoicing questions and work with accounting to resolve.
Benefits of the Job
Competitive medical, dental, and vision benefits
Health Savings Account/Flexible Spending Account
401K and company matching with no vesting period
PTO for rest and relaxation
Gym reimbursement (through Anthem)
Employee Assistance Program
A safe and inclusive work environment with team and management support
Employee training and development
Community service and philanthropic initiatives
Employee appreciation and events
Career advancement opportunities
Employee Referral program
Employee discounts
Qualifications of the Program Manager Assistant
Minimum of 3 years in Customer Service, Program Administration, or a similar role.
Strong verbal and written communication skills.
Ability to work independently and efficiently under pressure in a fast-paced environment
Ability to work with basic mathematical concepts such as fractions, percentages, ratios, and proportions and apply them in practical situations.
Proficiency in Microsoft Office applications: Excel, Word, PowerPoint.
Excellent organizational and multitasking skills, with the ability to manage competing priorities and deadlines.
Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.
At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.
This position requires access to information subject to U.S. export control regulations. Applicants must qualify as a U.S. Person under the International Traffic in Arms Regulations (ITAR).
Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Schedule & Budgeted Hours
Shift Hours: Monday–Friday, 8:00 AM – 4:30 PM
Paid Hours Per Day: 8 hours (includes one 30‑minute unpaid meal break).
Overtime: May be required based on production needs and will be compensated in accordance with California labor law.
Budgeted Hours
Budgeted Weekly Hours: 40 hours (5 shifts × 8 hours).
Overtime: May be required based on production needs and will be compensated in accordance with California labor law.
