Please note we are not able to offer sponsorship now OR in the future
What you will Do
Enterprise Client Onboarding: Lead end-to-end software implementations for large, enterprise-market clients (CER), taking primary ownership of high-revenue, complex, and strategic projects.
Requirements & Discovery: Facilitate client kick-offs, requirement-gathering sessions, and discovery meetings to translate business needs into tailored software capabilities.
System Configuration & Setup: Configure Emburse software according to project scope using user-interface settings, back-end configurations, and administrative tools to meet client requirements.
Mentorship & Team Leadership: Serve as a mentor, trainer, and functional resource for Implementation Specialists, guiding team members on best practices and technical onboarding.
Escalation Point: Act as the primary escalation contact for internal team members regarding product, process, and complex technical or troubleshooting questions.
Cross-Functional Collaboration: Partner with Customer Success, Development, and Product teams to align on client needs, manage technical escalations, and execute seamless handoffs.
Process & Efficiency Improvements: Help develop and update core implementation workflows, providing guidance and feedback to refine internal tools, reduce turnaround times, and boost efficiency.
Project & Scope Management: Track milestones, manage deliverables, and handle multiple concurrent implementations within workload expectations while proactively mitigating risks.
Stakeholder Communication: Deliver exceptional, consultative customer service and maintain clear, regular status updates with client-side and internal stakeholders throughout the project lifecycle.
- Product Expertise: Maintain advanced technical knowledge of Emburse solutions through continuous learning, testing, and collaboration to guide clients toward optimal long-term system usage.
- What you will Bring:
- 5+ years of project management experience in a software delivery organization, including active involvement or leadership within a PMO environment.
PMP (Project Management Professional) certification is highly desirable.
Strong understanding of corporate accounting systems, financial practices, and industry terminology relevant to expense and financial operations.
Hands-on mastery of the end-to-end project lifecycle, with a proven ability to manage complex, enterprise-level implementations with minimal oversight.
Exceptional customer-handling skills with demonstrated success navigating complex client escalations, resolving concerns, and exercising influence with external stakeholders.
Skill in analyzing business data to understand client operations, identify core requirements, and deliver actionable, high-value configuration insights.
Strong ability to see the "big picture," evaluate workflows, and execute efficient, scalable implementation processes across projects.
Excellent business writing and verbal communication skills, with fluency in articulating the value of structured project management practices to clients and internal teams.
