Support Business administrators and Power Users with technical issues, testing and platform improvements.
Engage Docebo Product Support to investigate and resolve product or platform issues, coordinating with Business teams for validation where required.
Identify recurring issues and opportunities to improve platform reliability and the user/admin experience.
Integrations & Automation
Support and enhance Docebo integrations and automation using Workato, Docebo Connect, APIs and other approved integration technologies.
Support identity provisioning, SSO, API-based data flows and integrations with enterprise and Business applications.
Work with IDAM, EUC, Tech Desk, source-system, security and other technology teams to deliver and troubleshoot cross-system solutions.
Ensure integrations and technical configurations meet applicable security, privacy and governance requirements.
Identify opportunities to reduce manual effort through automation and develop reusable integration and automation patterns.
New Business Team Rollouts
Provide technical support for onboarding additional Business teams as adoption of Docebo grows.
Coordinate technical dependencies, integrations, identity, notification and security requirements required for new rollouts.
Support technical configuration, testing, deployment, hypercare and transition into BAU support.
Reuse established implementation patterns, templates and integrations wherever possible to make subsequent rollouts faster and more efficient.
Collaboration, Documentation & Continuous Improvement
Work closely with the Application Support Lead, Application Steward, Business teams, Docebo Product Support and relevant Elsevier technology teams.
Maintain technical documentation, support procedures, onboarding checklists and reusable implementation templates.
Stay current with Docebo capabilities and relevant integration technologies and identify opportunities to improve, automate or scale the service.
Operate within the agreed application architecture and governance model, escalating significant technical, architectural or service issues through the appropriate channels.
Requirements:-
Proven experience as a Docebo Administrator, Technical Steward, or similar role supporting Docebo and/or Salesforce or other sales technology applications.
Strong understanding of learning management processes, sales enablement, and training/certification operations.
Hands-on experience configuring and customizing Docebo modules (e.g., Course Management, Learning Plans, Certifications, Reports & Analytics, Coach & Share).
Excellent problem-solving, analytical, and communication skills.
Ability to work independently and coordinate with multiple teams across regions.
Nice to Have
Docebo certifications (e.g., Docebo Certified Power User/Admin or equivalent).
Experience with Salesforce administration is a plus.
SCORM/xAPI content standards, data analytics, visualization tools, and automation.
Work in a way that works for you:-
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you:-
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Group Health Insurance Policy (covering self and family)
Group Life insurance/accident policy
Generous long-service awards
New Baby gift
Subsidized food provided (applies to India - Chennai)
Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
Free Transport provided to and from the office (applies to India - Chennai)
About Us:-
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world 





 We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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