Responsibilities:-
Interface with business analysts, platform admins, and other technical team members to finalize requirements across Service Cloud, Experience Cloud, and the broader Salesforce ecosystem
Write and review detailed technical specifications for complex system components, including custom Apex/LWC solutions, Experience Cloud site designs, and AI agent/automation designs
Complete complex bug fixes across Apex, Lightning Web Components, Flow automation, and third-party integrations
Work closely with other development team members to understand complex product requirements and translate them into scalable Service Cloud and Experience Cloud architecture and software designs
Successfully implement development processes, coding best practices, code reviews, and AI-assisted development standards (including responsible use, review, and validation of AI-generated code)
Design, build, and govern AI-driven agents and automations within Service Cloud and Experience Cloud (e.g., Agentforce), ensuring outputs are accurate, secure, and aligned with business processes
Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders across sales technology teams
Resolve complex technical issues across Salesforce and adjacent platforms (Oracle Sales Cloud Incentive Comp, Gainsight, Monday.com) as necessary
Train and onboard entry-level software engineers, ensuring they are knowledgeable in Salesforce development standards and AI-assisted tooling as directed by department management
Keep abreast of new Salesforce platform releases, Service Cloud and Experience Cloud feature developments, and evolving AI development tooling
Design and work with complex Salesforce data models supporting a 2,000+ user org, including performance and scalability considerations
Mentor less-senior software developers on Salesforce development methodologies, optimization techniques, and effective/responsible use of AI development tools
Ensure development work aligns with release management, packaging, and compliance/audit requirements
All other duties as assigned.
Requirements:-
Advanced knowledge of software development methodologies (Agile/Scrum, Waterfall) as applied to Salesforce release cycles and org governance
Strong proficiency in Apex, SOQL/SOSL, and data manipulation/optimization techniques (bulkification, governor-limit-aware design, asynchronous processing patterns)
Deep working knowledge of Service Cloud: case management, Omni-Channel routing, queues and skills-based routing, entitlements and milestones, Knowledge, and (a plus) Service Cloud Voice/CTI integration
Solid experience with Experience Cloud: LWR and Aura-based site building, community templates, sharing sets/rules, guest user security, and partner/customer self-service portal design
Strong understanding of Salesforce data modeling: standard/custom objects, normalized vs. denormalized structures, sharing/security models, and large data volume (LDV) design
Strong knowledge of Salesforce data storage and integration subsystems (Salesforce Connect, Platform Events, Change Data Capture, MuleSoft or equivalent middleware, external objects)
Expertise in Salesforce development languages and frameworks: Apex, Lightning Web Components (LWC), Aura, JavaScript, SOQL/SOSL, Flow/Flow Orchestrator, and integration via REST/SOAP APIs; working knowledge of Java/J2EE, HTML, XML, SQL, and .NET for integration and legacy system touchpoints
Hands-on proficiency with AI-assisted development and AI-driven service/experience tooling — Agentforce/Einstein for service agents and experience personalization, AI coding assistants (Claude Code, GitHub Copilot, Cursor) for Apex/LWC delivery, and evaluation of AI-generated code and outputs for security, compliance, and quality before production
Strong research skills, including staying current on Salesforce release notes (three major releases/year), Service Cloud and Experience Cloud feature rollouts, and AI feature releases
Strong knowledge of industry best practices in Salesforce development (Apex design patterns, trigger frameworks, CI/CD via tools like Copado, Gearset, or Salesforce DX/SFDX pipelines)
Knowledge of the broader sales technology tool stack and how it integrates with Salesforce (CPQ/Incentive Comp platforms, Customer Success platforms like Gainsight, work management tools like Monday.com)
Ability to interface competently with business analysts, admins, and other technical personnel to finalize requirements and translate them into technical designs
Ability to work well with internal teams and external SI/ISV partners
Knowledge of test-driven development, including Apex unit testing, LWC Jest testing, and AI-assisted test generation
Ability to write and review detailed technical specifications for complex system components, including Service Cloud/Experience Cloud designs and AI agent/automation design documents
Ability to complete complex bug fixes across Apex, LWC, integrations, and declarative automation (Flow)
Good oral and written communication skills, including the ability to explain design and AI-assisted decisions and tradeoffs to non-technical stakeholders.
5+ years of Software Engineering experience, with 3+ years building and supporting enterprise Salesforce implementations, including hands-on Service Cloud and/or Experience Cloud delivery
BS Engineering/Computer Science or equivalent experience required
Salesforce Platform Developer I certification required; Service Cloud Consultant, Experience Cloud Consultant, Platform Developer II, Application Architect, or System Architect certification strongly preferred
Experience with regulated, audited, or compliance-driven release environments a plus
Work in a way that works for you
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Group Health Insurance Policy (covering self and family)
Group Life insurance/accident policy
Generous long-service awards
New Baby gift
Subsidized food provided (applies to India - Chennai)
Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
Free Transport provided to and from the office (applies to India - Chennai)
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world 





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