Responsibilities
Manage the end-to-end operational process of journal publication across a portfolio of journals
Deliver an excellent experience for authors, reviewers, editors, and society partners
Ensure publication expectations are met in terms of quality and timeliness
Optimise editorial and production workflows to maximise customer satisfaction
Manage customer journeys and stakeholder relationships across assigned journals
Support effective content delivery and publication performance
Identify opportunities for process improvement and workflow efficiencies
Contribute to personal development, learning, and team success within a high-paced environment
Requirements
Experience demonstrating strong organisational and prioritisation skills
Ability to build and maintain effective stakeholder relationships
Strong problem-solving skills and a proactive approach to challenges
Ability to manage multiple activities and deadlines in a fast-paced environment
Excellent communication and collaboration skills
Experience working with operational processes, workflows, or customer-focused services
A continuous learning mindset and commitment to self-development
An agile mindset is advantageous
Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
We operate a hybrid working policy. We are office-based and request attendance in the office in Exeter one day per week. The office is open and available most days for staff who prefer to come in.
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. 





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