Ideal candidates are organized, detail-oriented professionals with strong communication skills, a customer-first mindset, and a proactive approach to problem solving. A technical aptitude and familiarity with electronic medical records (EMRs), healthcare data formats, and interoperability standards (e.g., HL7, APIs, FHIR) are highly desirable.
Essential Duties & Responsibilities
Lead the full lifecycle of client implementation projects—from initiation to successful deployment—across one or more ELLKAY product lines.
Serve as the primary point of contact for all project-related communication, both internally and externally.
Responsible for project execution against committed timelines and project success, including developing and maintaining detailed project plans, resource assignments, and milestones
Track and report on project status, issues, risks, and dependencies to internal and external stakeholders.
Coordinate with cross-functional teams (Product, Development, QA, Solutions Engineering, Sales, etc.) to ensure alignment and progress toward project goals.
Prepare meeting agendas and capture thorough, actionable notes to ensure clarity and accountability.
Manage scope changes and project risks, escalating as needed and driving mitigation strategies.
Understand the interdependencies between business needs, technology solutions, and operational requirements.
Coach, mentor, and motivate internal team members to maintain accountability and focus on delivery excellence.
Ensure effective handoff to ongoing support or operations teams post-implementation.
Continuously contribute to the improvement of project delivery processes and client experience.
Adhere to ELLKAY’s implementation methodologies, tools, and best practices.
Perform other related duties as assigned based on business needs.
Qualifications
Strong project management skills, including planning, prioritization, and execution across multiple concurrent initiatives.
Excellent communication and interpersonal skills with the ability to interface effectively with both technical and non-technical stakeholders.
Demonstrated success managing cross-functional teams and holding internal/external contributors accountable to timelines and deliverables.
Exceptional organizational abilities and attention to detail, with a proven track record of follow-through and risk mitigation.
Strong critical thinking and decision-making skills; comfortable navigating ambiguity in fast-paced environments.
Ability to adapt to changing priorities and shifting timelines while maintaining high performance.
Experience in client-facing roles with a service-oriented mindset and high standards for customer experience.
Comfortable managing complex dependencies and cross-functional workflows.
Skilled at documenting meeting notes, project updates, and communications with precision and clarity.
Familiarity with electronic medical records (EMRs) and healthcare data formats such as HL7, CCD/C-CDA, and FHIR.
Understanding of basic networking and connectivity methods (e.g., VPN, SFTP, TCP/IP).
Knowledge of interoperability workflows and patient data exchange use cases.
Exposure to hospital, laboratory, ambulatory clinical environments, and ancillary systems strongly preferred.
Education/Training/Experience
Bachelor’s degree in a relevant field (e.g., healthcare, business, information systems) or equivalent professional experience.
3–5 years of project management experience, preferably in the healthcare or health IT industry.
Experience leading implementation projects for healthcare clients, especially in interfacing or interoperability domains.
Intermediate proficiency in MS Office Suite, Asana, Visio, Jira, Confluence.
PMP certification preferred but not required.
Additional Information
ELLKAY is committed to fostering a collaborative and high-performance work environment that supports innovation, teamwork, and professional growth. Most roles are designed to operate from our office locations to encourage effective collaboration and engagement across teams. Any alternative work arrangements may be considered at the company’s discretion based on role requirements and business needs. For more information about our company, please visit www.ELLKAY.com. ELLKAY is a Smoke-Free Workplace.
ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
