You will report to the Director of Product Management, LKOpera, and work directly with them to turn company and department strategy into clear roadmaps. You will also support Product Owners as they break major requirements into user stories for agile development teams.
Focus Areas
BASE (First 3–6 Months)
Deliver an honest assessment of LKOpera’s conformance and data-quality gaps against the top two competitors, with a prioritized fix list. Ship at least one AI-assisted capability to pilot customers within the first six months.
Own measurable improvement in FHIR coverage and data-quality metrics. Establish a rapid-prototype cadence with Engineering — weeks, not quarters — and be willing to kill what doesn’t land.
Define product requirements for an AI-native interface engine that is a clear winner
GROWTH (6–12 Months)
Own the product roadmap and drive predictable delivery with Engineering
Work with Marketing and Sales on launches, readiness plans, and product positioning
Partner with Software Engineering on roadmap planning, capacity alignment, and phased refactoring of the interface engine to support large hospital systems
FUTURE (12+ Months)
Be accountable for the profitability and long-term growth of your products
Help position ELLKAY’s interface engine as a reliable, AI-enabled interoperability platform
Essential Duties & Responsibilities
Own and evolve the LKOpera product roadmap and operating cadence, aligned with strategic themes and budgets and with company and department strategy.
Act as the voice of the customer, making sure workflow efficiency, usability, and scalability guide product decisions. Gather feedback from clients, decision makers, and internal stakeholders.
Partner with Delivery and Support on escalations that need product input (defects, design gaps, customer-impacting issues). Triage for roadmap impact, set priorities with Engineering, and communicate status.
Support Sales and the sales process by providing input on pricing, taking part in customer demos and presentations, and helping prospects and customers understand how LKOpera meets their needs.
Maintain market and customer research, including competitive analysis, and identify user needs and new features through research, HL7/ONC/TEFCA/CMS guidelines.
Contribute to financial and performance targets, such as revenue growth, efficiency, throughput, scalability, and reliability, and help identify opportunities for new revenue and better margins. Define and track success metrics for customer adoption, product performance, and financial impact, and use them along with user feedback to guide future product decisions.
Help assess the current interface portfolio and identify opportunities for rationalization, modernization, and simplification. Support vendor and partner relationships related to interface technology, tooling, and integrations.
Prepare clear, consistent reporting on progress, risks, dependencies, and outcomes for the Director of Product Management and executives, and bring new features forward for executive approval as needed.
Own requirements definition for complex initiatives. Support Product Owners in breaking major requirements into user stories, keeping the backlog organized and coordinated with related Product Teams (enhancements, production support, and so on).
Work with Engineering and Design to create and carry out product plans, including feature definition, design, development, and testing. Make sure customer workflows and scalability needs are represented in planning, and work with other product teams to understand key workflows and the data elements needed to support the roadmap.
Plan go-to-market strategy, readiness, and launches with Marketing and Sales, and prepare information on roadmaps, priorities, timelines, features, competitive landscape, and positioning. Contribute to thought leadership such as articles, case studies, and webinars, and help secure clients for focus groups and acceptance testing.
Develop product documentation and training materials for internal and external audiences, and provide release planning information to internal and external customers, under the direction of the Director of Product Management.
Deliver against department goals and objectives, meeting commitments and coordinating the overall schedule, and assist other departments with product design and functionality.
Qualifications
Bachelor’s degree in Medical Technology, Biology, Healthcare Informatics, Computer Science, Healthcare Management, or a related field.
Experience in healthcare IT, ideally with interfacing or integration across lab, hospital, payer, or EMR/PM systems
4 years of progressive experience developing business requirements within a product management or product development team.
Experience with healthcare data integration, including working knowledge of SMART on FHIR and Bulk FHIR, HL7v2, FHIR R4, and USCDI from doing, not reading.
Strong experience with Agile methods, including estimation, breaking specifications into epics and user stories, sprint planning support, retrospectives, and scrum meetings.
Ability to contribute to short-term and long-term product plans, including business cases, pricing, ROI analysis, P&L, and forecasting models by market segment.
Ability to identify, coordinate, and schedule the critical tasks needed to bring products and features to market.
Excellent written and verbal communication, problem-solving, interpersonal, and project management skills.
Ability to work independently and as part of a team.
How to Stand Out
Hands-on experience building or running interfaces on a real engine (Mirth, Rhapsody, Cloverleaf, InterSystems, Corepoint, etc.)
You’ve shipped (or built with) LLM-powered features and have opinions about where AI helps interoperability.
Bias for action: you’d rather put a rough prototype in front of a customer this week than a polished spec next month.
Responsive by default — customers, Sales, and Engineering never wait on you for an answer.
Comfortable challenging “how we’ve always done it,” including with senior leaders.
Master’s degree in Business Administration, Information Systems, or Information Management.
Current work in the health industry, with a background in other software companies focused on growth and innovative products.
Pragmatic Marketing certification.
Certified Scrum Product Owner (CSPO), SAFe Agilist (SA), or PMI Agile Certified Practitioner (PMI-ACP).
Benefits
ELLKAY offers a comprehensive and competitive benefit package that starts day one!
Including
Medical, Dental, and Vision benefits
Employer-paid Life and LTD
401k w/ matching – once eligibility is met
Work/life balance
Paid Volunteer Program
Flexible working hours
Generous FTO
Remote work options
Employee Discounts
Parental Leave
Our awesome culture includes
Working with talented, collaborative, and friendly people who love what they do
Professional growth within
Innovation environment
On site in HQ Free daily lunches
Additional information
At ELLKAY, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy of operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences. For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets.
For more information on our company, visit www.ELLKAY.com.
ELLKAY LLC is a Smoke-Free Workplace.
ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compensation Range: $120,000 - $150,000
