The ideal candidate has worn multiple hats (Implementation Engineer, Technical Account Manager, Product Generalist) and brings a rare combination of hands-on technical ability, cross-vertical curiosity, and a genuine passion for making customers successful. You're equally comfortable in a configuration console and a boardroom, and you know how to build a compelling case for best practices without losing the human side of the conversation.
Key Responsibilities
Own technical implementation end-to-end across enterprise accounts, from presales discovery through configuration, testing, and go-live
Partner closely with Engagement Managers and Customer Success Managers to deliver a seamless, coordinated experience for complex, multi-stakeholder enterprise customers
Drive technical discovery during pre-sales by mapping customer workflows, identifying configuration requirements, and translating them into actionable implementation plans
Configure and activate EliseAI's platform to match the unique operational needs of each customer, applying deep product knowledge across housing verticals
Build and present best practice recommendations tailored to each customer's operational model, advocating for configurations that drive adoption and outcomes
Develop and maintain expertise across multiple verticals, becoming a trusted advisor who understands the nuances of different customer segments and use cases
Serve as the internal voice of the customer, synthesizing implementation learnings into actionable feedback for Product and Engineering
Contribute to scalable internal assets including playbooks, configuration templates, and onboarding frameworks that raise the bar for the broader team
Proactively identify risks in customer deployments and take initiative to resolve them before they escalate
Move at rocket speed, build something massive.
We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.
Requirements
3+ years of experience in solutions engineering, implementation engineering, technical account management, or a closely related presales/post-sales technical role
Proven track record of owning technical implementation for enterprise-grade customers, ideally in a SaaS or AI/ML-driven product environment
Strong technical foundation: comfortable with APIs, system integrations, data flows, and configuration-heavy platforms; SQL proficiency and familiarity with BI tools (e.g., Looker, Tableau) a plus
Excellent communicator and relationship builder: able to translate technical complexity into clear, confident language for both technical and non-technical stakeholders
Strategically minded with strong customer instincts: you don't just implement; you advise, consult, and advocate for what will actually work
Highly cross-functional: experienced working across Sales, CS, Product, and Engineering with a collaborative, no-ego approach
Vertically curious: eager to develop deep expertise across multiple customer segments and become a go-to resource for product knowledge
Organized and accountable: capable of managing multiple high-stakes implementations simultaneously without dropping the ball
Customer-first mentality: you measure your success by your customers' outcomes
Willingness to work on-site at our office 4–5 days per week
Why Join
This is a chance to join a funded unicorn at a pivotal stage of growth, working on problems that genuinely matter in housing and healthcare. You won't be following a playbook; you'll be writing one. Every engagement is an opportunity to learn, build, and make a measurable impact for customers and the business alike.
Benefits
In addition to meaningful work and real growth opportunity, we offer
Equity in the company
Medical, Dental, and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend
Fully stocked kitchen with all meals covered in the office
Unlimited vacation and paid holidays
Relocation packages covered
Job Compensation
The salary range for this role is $135,000 – $200,000. In addition to base salary, this role includes a launch-based SPIFF program, providing additional earning opportunities tied directly to successful customer go-lives. EliseAI offers a competitive total rewards package including base salary, variable compensation, equity, and a comprehensive benefits package. Exact compensation is determined based on experience, skill level, location, and qualifications assessed during the interview process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.
Employment with EliseAI is on an “at-will” basis, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We will also consider qualified applicants in accordance with the Austin Fair Chance Hiring Ordinance.
If you need assistance or a reasonable accommodation during the application or recruiting process due to a disability, please contact us at interview.accommodations@meetelise.com.
