You will be joining TechOps, who are responsible for all IT Infrastructure, Client Services, and Global & Site Operations across the enterprise. We leverage modern technologies to build for the future and empower Elanco employees to build amazing things.
Your Responsibilities
Design, develop, configure, and customize ServiceNow applications and modules, including ITSM, ITOM, ITAM, HRSD, and custom applications.
Implement and maintain integrations between ServiceNow and other enterprise systems using various integration methods (e.g., REST, SOAP, MID Server).
Create and manage forms, workflows, reports, dashboards, and service portals to meet business requirements.
Perform system testing, debugging, and troubleshooting to ensure the quality and performance of ServiceNow solutions.
Collaborate with business analysts and stakeholders to gather requirements, define technical specifications, and provide estimates for development efforts.
Participate in all phases of the software development lifecycle (SDLC), including analysis, design, development, testing, deployment, and post-implementation support.
Stay current with ServiceNow platform updates, new features, and industry best practices.
Maintain comprehensive documentation for all developed solutions and configurations.
What You Need to Succeed (minimum qualifications)
Bachelor's degree in a related field.
5+ years of experience in IT Service Management including ServiceNow Development
Strong understanding of ITIL principles
Demonstrated ability to communicate technical concepts clearly to both technical and non-technical audiences.
Proven ability to collaborate effectively with cross-functional teams and build consensus.
Excellent analytical and problem-solving skills.
What will give you a competitive edge (preferred qualifications)
Experience implementing AI-powered support solutions.
ITIL v4 Foundation certification or higher.
Additional Information
Travel: 0-10%
Location: Bangalore, India - Hybrid Work Environment
Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.
