How you’ll make an impact
Design, develop, and maintain CMDB solutions within the ServiceNow platform.
Configure and enhance CI classes, relationships, identification rules, reconciliation rules, and data models.
Ensure CMDB architecture aligns with ServiceNow best practices and the Common Service Data Model (CSDM).
Design and implement integrations with discovery and inventory tools such as Armis, Intune, SolarWinds, SCCM, cloud providers, and other enterprise systems.
Develop and maintain Service Graph Connectors and integration patterns.
Support Discovery and Service Mapping implementations to improve infrastructure and business service visibility.
Build automated data ingestion and normalization processes.
Monitor CMDB health using dashboards, KPIs, and compliance metrics.
Configure and optimize Identification and Reconciliation Engine (IRE) rules.
Partner with governance teams to establish and maintain CMDB standards, policies, and operational procedures.
Implement and support Service Mapping for business-critical services.
Maintain service hierarchies, business applications, technical services, and service offerings.
Participate in Agile development activities including design reviews, sprint planning, estimation, testing, and production deployments.
Troubleshoot CMDB-related issues and provide timely resolution.
Support platform upgrades, new releases, and technical debt reduction initiatives.
Build and maintain integrations using REST/SOAP APIs, MID Server, and third-party systems.
Deliver high-quality, reusable, and scalable code aligned with platform standards.
Participate in technical design discussions, effort estimation, and solution reviews.
Ensure adherence to design standards, data models, and architecture guidelines.
Participate in peer reviews and ensure code quality before release.
Troubleshoot production issues and provide timely resolution.
What you’ll need (Required)
Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
5+ years of experience in ServiceNow development.
Strong experience implementing and supporting CMDB, Discovery, and Service Mapping.
Hands-on experience with
ServiceNow scripting (JavaScript, Glide API)
Flow Designer, Business Rules, UI Policies, Client Scripts
Integrations (REST/SOAP, MID Server)
ITOM
Service Graph Connectors
Identification & Reconciliation Engine (IRE)
Experience working in Agile delivery environments.
What else we look for (Preferred)
Familiarity with Asset Management and ITSM processes.
ServiceNow certifications.
(ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist – Discovery.
ServiceNow Certified Implementation Specialist – Service Mapping.
Strong problem-solving and analytical skills.
Attention to detail and quality mindset.
Effective communication with technical and non-technical stakeholders.
Ability to manage multiple priorities in a fast-paced environment.
Team collaboration and knowledge sharing.
Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.
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